ross steele

finance manager

About

Highly motivated finance professional with a wealth of knowledge across both card issuing and acquiring businesses. I possess the attributes necessary to work in a dynamic and challenging environment. A confident communicator at all levels, with excellent organisational and interpersonal skills. I am able to produce accurate, high quality work within tight deadlines and conflicting priorities.

Country

united kingdom

City

bedford

Industry

accounting

Skill

target driven, communication, close attention to detail, problem solving, time management, motivation, coaching, credit cards, management, negotiation, payments, finance, payment card processing, process improvement, project management, risk management, banking, financial risk, relationship management, analysis, business analysis, financial services

Experience

finance manager

first data corporation

contact centre team manager

first data merchant services

2008-3 - Present · 18 yrs 7 mos

* During this role I am responsible for managing a team of up to 25 Inbound Telephony and Back Office agents. My teams have processed transactions for some of the UK's largest retailers including, Primark, Whitbread and Greggs. * I have built and maintained relationships with external clients, and used this experience to implement new business within the team. * Key Duties include; * Problem Solving, taking control of complex reconciliation queries and complaints. * Building and manipulating complex Excel spreadsheets, to monitor agents productivity and provide route cause analysis on customer accounts and underperforming KPI’s. * Project Management. * Cost Control and Maximising Revenue. * Managing and reviewing the teams’ individual “personal development plans”.