Rosetta Kerrigan

- Collaborate with the executive board to oversee daily chapter operations and supervise a 10-member Education Department, ensuring efficient task completion, timely execution of responsibilities, and strong team performance. - Partner with the Academic Chair to support members in maintaining academic excellence and following the chapter’s academic plan through one-on-one meetings focused on study habits and campus involvement.

- Earned selection as one of 37 new members from a competitive pool of over 450 applicants, successfully navigating a rigorous multi-round application process that included professional interviews and networking events, demonstrating exceptional qualifications and interpersonal skills.

-Collaborated with the Director of New Member Education to enhance new member integration by providing personalized insights into the active member experience, ensuring alignment of interests between pledges and active members. - Streamlined the transition process for new members by developing a matching system based on shared interests, which resulted in pledge engagement and 100% retention. - Facilitated seamless connections between pledges and active members through tailored mentorship pairings, leading to a stronger sense of community and a 20% increase in active membership satisfaction scores based on survey feedback

- Seated guests and packaged to-go orders for an average of 60 customers daily, ensuring timely service and smooth operations during peak hours. - Implemented efficient service workflows that reduced wait times and enhanced customer satisfaction, contributing to repeat business and positive reviews. - Delivered meals with careful attention to detail, maintaining high standards of presentation and quality to elevate the overall dining experience. - Collaborated with team members to handle high-pressure situations effectively, ensuring seamless coordination and customer-focused service delivery. - Maintained cleanliness and organization in dining and service areas, creating an inviting environment that improved the overall customer experience.

- Provided exceptional retail counter service, assisting an average of 50 customers daily with a welcoming and professional demeanor, ensuring customer satisfaction and repeat business. - Handled phone inquiries efficiently, addressing customer questions and fulfilling special orders, contributing to streamlined operations and enhanced customer loyalty. - Managed end-of-day closing procedures, including reconciling cash registers, restocking inventory, and maintaining cleanliness to prepare the bakery for the next day. - Executed organizational tasks to optimize bakery operations, improving efficiency and minimizing delays during peak service hours. - Contributed to a positive team environment by collaborating effectively with colleagues, maintaining smooth workflow even during high-demand periods.

- Managed seating arrangements and coordinated over 20 daily reservations, ensuring seamless service flow and minimizing wait times during peak hours. - Engaged with guests to assess satisfaction, promptly addressing concerns to enhance their experience and foster positive relationships. - Consistently received praise from guests for attentive service, contributing to increased repeat business and strengthened customer loyalty. - Collaborated with kitchen staff and servers to ensure timely delivery of meals, maintaining quality and efficiency in food service operations. - Enhanced overall dining ambiance by maintaining organization, assisting with table settings, and contributing to a welcoming environment.

Dean’s Scholarship: Awarded a merit scholarship over a four-year period for academic excellence in high school

Loyola Scholar GPA: 3.95 / 4.00 First Honors – National Latin Exam – Cum Laude Certificate of Honorable Merit The Arimond Scholarship