Roshmi Priya Dutta

Master Thesis @ DEKRA

About

A results-driven professional with 5 years of professional experience and 3 years of experience in project coordination , excelling in client service and relationship management, adept at addressing and escalating issues as necessary to ensure client satisfaction. Demonstrated expertise in facilitation, guiding groups and teams through complex and challenging issues, leveraging effective communication and conflict resolution skills to achieve desired outcomes. Possess a solid understanding of business models, leveraging this knowledge to develop innovative strategies that drive growth and maximize profitability. Committed to delivering exceptional customer experiences, focusing on understanding customer needs and preferences to develop tailored marketing strategies. Specialized in ITIL framework, applying ITIL principles to align IT services with business objectives and improve overall service quality.

Country

India

City

Bengaluru

Industry

Information Technology & Services

Skill

Operations Management, Leadership, Research Skills, Microsoft Excel, Teamwork, Communication, Strategic Planning, Management Information Systems (MIS), Product Management, Knowledge Sharing, Process Assessment, Problem Solving, Project Management, Kanban, Jira, Agile Methodologies, Moderating, Presentations, Persistence, Analytical Skills

Experience

Master Thesis

DEKRA

2022-10 - Present · 4 yrs

Stuttgart Region

Student Assistant

DEKRA

2022-1 - 2022-9 · 9 mos

Germany

Student

Analytics Training Institute - Redwood Algori

2019-1 - 2019-6 · 6 mos

Bangalore

https://www.analyticstraining.in/ -Learning Basic/ Adv Excel, R, SQL, Tableau, Python, Basic/Adv Analytic concepts

Assistant Project Coordinator

BLUETOWN

2015-7 - 2018-9 · 3 yrs 3 mos

New Delhi Area, India

 Responsible for assisting in the development of project plans, which involved defining project scope, objectives, deliverables, and timelines.  Facilitated effective communication among team members, stakeholders, and clients to ensure alignment and keep everyone informed about project progress, milestones, and any changes.

Intern

SAAM CorpAdvisors

2015-2 - 2015-6 · 5 mos

New Delhi

Conducted research on government policies, regulations, and industry trends related to the telecommunications sector. Assisted in building and maintaining relationships with government officials, agencies, and other relevant stakeholders. Supported the development of policy positions and advocacy strategies to influence regulatory decisions and promote the interests of the company and its clients.