Roshan Nathan

As the Business Development Lead at Respond.io, I spearhead the Inbound & Outbound Business Development efforts across the APAC, LATAM, and EMEA regions, leading a dynamic team of BDRs to drive pipeline growth and secure high-value opportunities. My role focuses on: Strategic Leadership: Leading a geographically diverse team, aligning our efforts with the company's strategic goals, and fostering a culture of continuous improvement and success. Outbound Strategy Development: Develop and execute targeted outbound strategies tailored to the unique needs of each region, focusing on the Sales and Marketing verticals to maximize lead generation and conversion. Team Empowerment: Provide coaching, mentorship, and performance management to the team, ensuring each member is equipped with the skills and tools necessary to exceed targets and deliver consistent results. Cross-Functional Collaboration: Work closely with marketing, sales, and other stakeholders to refine messaging, improve outreach tactics, and enhance overall campaign effectiveness. Data-Driven Decision Making: Leveraged analytics to track performance, optimize processes, and ensure that our outbound efforts are effective and scalable. (Success will be shared soon)

As the Business Development Squad Lead for the APAC region, I was responsible for leading a high-performing team of BDRs, focusing on exceeding ambitious targets and driving significant growth across key markets. My role included: Automation & Efficiency: Collaborated closely with MarTech to automate 90% of our BDR tasks and operations, dramatically increasing productivity and allowing the team to focus on high-impact activities. Creation of BDR Handbook: Developed comprehensive documentation that serves as a definitive guide for BDRs, encompassing detailed guidelines, best practices, and processes. This resource became a cornerstone for onboarding and continuous learning, ensuring consistency and excellence in execution. Squad Leadership: Led a team that consistently overachieved targets, with the past 6 months being particularly outstanding—3 of those months saw the team exceeding 200% of our goals, setting new benchmarks for success. Strategic Planning & Execution: Played a pivotal role in shaping our outbound strategy, leveraging data-driven insights to optimize campaigns and ensure alignment with broader company objectives. Cross-Functional Collaboration: Worked closely with sales, marketing, and product teams to refine outreach strategies and messaging, ensuring our efforts resonated with prospects and drove meaningful engagement. Performance Management & Coaching: Focused on empowering the team through regular coaching and feedback sessions, fostering a culture of continuous improvement and personal growth. In this role, I was dedicated to maximizing our team's impact by leveraging technology, robust processes, and strategic leadership, resulting in a record-breaking performance and a lasting impact on the business.

Respond.io is a business messaging platform that connects customers from any channel to every team.

- Perform Inbound/Outbond calls to secure sales and reach targets - Manage the CRM tool (Zoho), to ensure all pipelines are kept up to date and organized well - Handle inquiries and support - Prepare weekly reports on activities and targets - Perform lead generation and cold-calling campaigns

• Served as the lead point of contact for all customer account management matters • Build and maintain strong, long-lasting client relationships • Develop new business with existing clients and/or identify areas of improvement to meet sales quota • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Assist with challenging client requests or issue escalations as needed