Rose Turvey

Since March 2008, I have been integral to the team at Impact Office Supplies in Brisbane, serving as a Dedicated Account Manager. In this role, I have honed my skills in client management, business development, and team collaboration, earning the nickname "mother of the office" due to my nurturing approach and dedication to the team's wellbeing. Key Responsibilities: - Manage and nurture a dedicated customer base, ensuring their needs are met and expectations exceeded, resulting in high customer satisfaction and loyalty. - Act as the first aid officer, ensuring workplace safety and health compliance, and providing immediate assistance in emergencies. - Drive consistent new business acquisition while maintaining strong relationships with existing clients, contributing to sustained company growth. - Collaborate closely with the team to achieve collective goals, fostering a supportive and productive work environment. Achievements: - Successfully brought on and integrated consistent new business, demonstrating strong sales acumen and market understanding. - Maintained a stable and growing portfolio of clients, thanks to personalised service and proactive account management. - Recognised as the go-to person for both clients and colleagues, reflecting my commitment to excellence in service and team support. My tenure at Impact Office Supplies has been marked by a strong dedication to customer service, team success, and business growth. I have been committed to not only achieving my personal targets but also to contributing to the broader success of the company and the well-being of my team members.

During my tenure of over 22 years at Campbell's Cash and Carry, I held multiple key positions, contributing significantly to the company's operations and customer service excellence. My journey began in the warehouse, where I quickly ascended to Warehouse Manager, overseeing all aspects of warehouse operations, including inventory management, order fulfilment, and logistics. As a Customer Service Manager, I led a dynamic team, ensuring the highest standards of customer satisfaction and building lasting relationships with clients. My role was critical in streamlining processes, managing customer inquiries, and resolving any issues promptly and effectively. Key Responsibilities: - Managed and coordinated the warehouse operations, including receipting, goods inwards, and inventory control, ensuring smooth and efficient workflow. - Oversaw the customer service department, training new staff, and implementing best practices in customer engagement and support. - Acted as the 3rd in charge of the entire operation, demonstrating strong leadership and decision-making skills in critical situations. - Managed the cash office, ensuring accurate financial transactions, and maintaining comprehensive records. - Played a pivotal role in invoicing and financial documentation, contributing to the financial health of the company. Achievements: Successfully trained and mentored a diverse team of new staff, enhancing the overall skill set and productivity of the company. Implemented process improvements in both warehouse and customer service departments, leading to increased efficiency and customer satisfaction. Maintained an exemplary record of inventory management and financial accountability. This extensive experience has equipped me with a robust set of skills in operations management, customer service excellence, and team leadership, allowing me to contribute significantly to any organisation's success.