rose cheruiyot

marketer

About

i have worked in postbank for 14 years in operations department,accounts,humanaresources department,customer services and in branches

Country

kenya

City

kenya

Industry

banking

Skill

team leadership, customer service, banking, business strategy, marketing communications, teamwork, management, strategic planning, retail banking, new business development, project management, direct marketing, marketing strategy, business planning, public relations, marketing, crm, financial analysis, microsoft excel, training, strategy, change management, project planning, marketing research, competitive analysis

Experience

marketor

postbank kenya

1997-6 - Present · 29 yrs 4 mos

customer service

post office savings bank

2000-1 - 2007-1 · 7 yrs 1 mo

* provide splendid customer service to customers in friendly and courteous manner at all times. * Suggest effective ways through which the bank can promote its products and service and increase customer satisfaction. * develop,manage and maintain key customer relationships * cordinate account opening for new and existing customer * Channel complex customer complaints and challenges to the right quarters for effective resolution. * Ensure that customers confidential information is properly protected and only used for official purposes. * Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.

marketer

post office savings bank

2007-1 - Present · 19 yrs 9 mos

Creating and developing new innovative ways to communicate the company to existing customers. Contributing to the annual sales and marketing plan. Planning and project managing marketing events and evaluating their success. Evaluating the effectiveness of all marketing activity. Supporting the marketing manager in day to day marketing activities.Plan,develop and deliver campaigns as agreed within timescales.