rosa weston

 Presented How to Training pertaining to the many software components of GE Practice Management Software. Handled alignment issues, and problems/questions on reports. Assisted with processing statements, setting up software security for users and administration, and resolved system approved failed edits. Also assisted with general application errors, server setup and other stage one technical issues, including hardware/software setup and install.

 I assisted the Vice President of Sales and Marketing in the planning and execution of overall communications strategies of the department. Worked as liaison between all departments & divisions to execute and follow through on marketing communications projects, new account setups, events and channel partners’ co-promotion programs. Based on strategic guidance, create integrated materials in a variety of online and offline channels and mediums to support new product launches, sales promotions, events, and other sales, marketing and channel programs. Ensured alignment of promotion programs and trade-shows with company’s global and regional key messages and communication strategy. Provided materials to contribute in company’s internal communications programs. Acted as key liaison for specific distributor and direct sales requests including images, brochures, presentations, etc. Assisted in events when needed. Stayed current with industry practice on marketing communications using knowledge to impact communication tactics.

 I Managed, Monitored & Resolved Issues with clients receiving their Medical Results for patients, Trained Medical Staff on software utilization and Provided Program & LIS Technical Telephone Support. I also built PC’s, programmed and supported the software, hardware, and printer issues from build. I monitored, restarted and troubleshoot interfaces. I also Utilized Help Desk to resolve a range of client issues and concerns. I also managed departmental inventory and ordering.

 Handled inbound technical support calls from customers, dealers and other employees. Troubleshot service & network related issues by determining local or national failures. Filed trouble tickets to escalate cases & research network outages. Assisted customers with equipment & PDA setup & usage. Corrected system issues & errors. Also provided feedback to higher management to improve call service efficiency and customer interactions.

I trained CSAs in a group setting, as well as coach them individually to help realize their goals. I also present material in Team Meetings as well in the weekly Talking Points. I organized and developed training materials that meet specific needs for training. I also managed all scheduling for classes and meetings. I also managed team database and statistics. During my time training we have seen over 60% improvement in PRR. I also worked with Team Managers as a resource to provide feedback on CSAs to discuss challenges and/or improvements. I sent out weekly status reports as well as graduation recommendations and develop material for graduation.

I worked within the Connectivity Group of the Information Technology Department using strong HL7 Clinical Transaction Standards managing multiple Implementations Projects at any given time with excellent quality of service and follow-up to internal and external clients as well. I also assisted in Technical Writing of Clinical documents for Laboratory use as well as participate in root cause analysis as trends in issues are identified and develop more effective ways to manage projects timeline for a more quality outcome.

I ran the Computer Lab and worked under the College's IT Director.

I worked with local shelters and Humane Societies donating my time to help train dogs to make them more likely to adopted into their forever homes.