Rosa Nguyen

In charge of marketing-export and sustainability activities. My Journey Toward Becoming a COO, I am the person who turns ideas into actions, chaos into order, and challenges into opportunities. Based in Bangkok, Thailand since July-2025.

Conduct wood pellets market research. Focus on product learning and understanding about wood pellets industry. Establish strong relationships with customers, partners, vendors. Develop an effective sales and marketing strategy. Offer sustainability support to practice as per customers' request. Seek opportunities to approach new customers. Efficiently manage and fulfill current customer orders. Support ongoing projects (Wood pellets factory projects and FSC&PEFC projects) Loading bulk vessel handling at CICT Port, various vessel sizes (10kmt -25kmt). Handling and negotiating the long-term contract with customers (Master Agreement, Confirmation Contract, MOA).

Conduct market research to identify selling possibilities and evaluate customer needs. Find and qualify new leads, proactively seek new sales opportunities in the market Maintain communication regularly with potential and existing customers to develop a good relationship by providing support, sharing market information… Respond and follow up sales inquiries, negotiate Price and sales contract Identify and solve customer’s concerns Cooperate with other departments to provide professional support to customer Report sales activities and propose sales plan weekly to Team Leader/upper Managers Create weekly sales plan to upsell and cross-sell with existing customers to meet sales assigned target Collaborate with the team to achieve sales target Implement other tasks relating to sales activities allocated by a team leader/ upper manager

Deeply knowledge of the Korean biomass market and input supply characteristics in Vietnam. Developed and signed 3 key clients and maintain long-term customers from 2018 to now which bring the main source of revenue. Handle a variety of fields such as purchasing, sales, order management, debt, export documents,... Working under the direction of the Board of Directors, and with plenty of departments such as Accounting, Factory, Documents,... Developed and implemented strategic business plans and marketing strategies. Created and fostered long-lasting partnerships business partnerships that played a key role in company success. Always achieve sales target every month.