Rosana Torchiana

• Driving of initiatives to foster the best talent steering work requirements • Contribution to the achievement of strategic objectives • Department planning, monitoring and allocating of work volume according to business and internal needs • Engagement in cross topics and projects as part of the leadership team • Improvement of processes and procedures for the team and team´s customers • Designing and driving strategic roadmap of the overall organization • Operation of O2I portfolio and delivery model

*Analyze, propose solutions and support delivery for O2I processes on the BRIM solution with clear focus on Invoice Distribution and On Premise. *Re-design, simplify, standardize and automate the O2I billing processes while implementing SAP‘s products and innovative technologies (e.g. AFC, IRPA, Fiori Apps) *Collaboration with SAP IT delivery teams. *Identify business requirements of the customer and user and decompose them into their functional parts with acceptance criteria that have to be fulfilled (user stories) *Test the solution in increments to meet the requirements. *Package and deliver the solution in increments to the users and customer so that they are enabled to use it. Handover to operations and support ramp-up and stabilization

Global Performance Organization- O2I E-Billing Fellowship (O2I Invoice Distribution Process Management) (August 2019-present) Support to GPO strategic projects / activities related to Invoice Distribution. E-Billing implementation and adoption projects, Localization projects, perform analysis on E-bill adoption and global usage. Support to stakeholder management across the projects Process standardization, automation and simplification Coordination cross-project alignment within F&A and other board areas Agile bridge over business requirements into IT supported solutions Finance Operations Specialist. Order-to-Invoice NA Region (2016- August 2018) LAC Region Team Leader (September 2018- July 2019) Distribution of operational (including transactional) tasks. Attention to customers' queries (external and internal). Related transactions. Monitoring/Supporting of journal entries, maintenance and reconciliation of ledger accounts. Ensure accuracy in the financial records through proper execution of operational tasks. Monitoring and Reporting Hotline and/ or Ticketing Support. Cooperation and Communication with internal and external customers. Cash Collections Support. Dispatching of Dispute Cases. DC reports. Preparation of process documentation / working instructions for the team. Info sessions. Support to team members as back up. Trainings. Support projects and/or Improvement activities. Participation in the monthly and quarterly close process including posting journal entries. SOX reports. Denied orders Reports and Follow-up. Creation, posting, and reconciliation of intercompany transactions while ensuring compliance with the SAP Accounting Guidelines. Administration of customer contract. Invoicing. Analysis of pending billing and identification of potential quality issues. Software delivery, and revenue recognition of deals booked.

2011-2016 Administración de Contratos y Licencias, Facturación: Control gral. de Propuestas Comerciales de nuevas ventas. Validación de documentos con área de legales. Cálculo y Generación de Imp. de Sello sobre contratos. Digitalización y archivo de documentos. Solicitud de liberaciones/actualizaciones de licencias mediante apertura de “llamados” en web corporativa. Solicitud de inclusión/adecuación de usuarios de clientes para acceso al Portal de Clientes. Gestión de facturación de licencias, mantenimientos y servicios. Generación, seguimiento y control de Pedidos de Venta. Actualización de bases de datos de mantenimientos para control de facturación. Actualizaciones de contratos por sistema (nuevos clientes, suspensiones, cancelaciones, upgrades, downgrades, etc). Recepción, resolución y derivación de consultas/reclamos de facturación de clientes. Asistencia a sector cobranzas. Autorizaciones CAE AFIP (RECE, Webservice). Reportes generales para auditoria mensual externa e interna. Conciliaciones de facturación: mayores de ventas y deudores vs reportes de venta, subdiario Iva Ventas. Provisiones de comisiones de venta de productos de tercero y provisiones de venta diferida. Reportes para armado de indicadores de venta. Registros contables. Asistencia gral. en el área. Manejo de sistema de gestión Protheus en versiones 10 y 11 en los módulos de Facturación, Financiero, Contabilidad y Libros Fiscales. 2004-2010 Administración General: Facturación. Cuentas Corrientes. Cobranzas. Conciliaciones Bancarias. Caja chica. Compras, Presupuestos, Control de viáticos del personal, Organización de viajes, Asistencia integral en auditoria externa e interna. Informes de Flujo de Caja/Bancos. Informes Mensuales de Resultados. Control de gastos de tarjetas de crédito corporativas. Asistencia integral a Dirección. Manejo de sistema de gestión Protheus en versiones 7, 8 y 10 en los módulos de Facturación, Compras, Financiero, Contabilidad, Gestión de Proyectos y Libros Fiscales.

Administración General: Atención personal y telefónica a clientes. Manejo de cuentas corrientes de clientes y proveedores. Facturación. Archivo. Caja chica. Trámites generales. Bancos. Asistencia general a supervisor y gerente. Manejo de agenda. Conciliaciones. Manejo de sistema de gestión GECOM.