Roopa Suman

With over a decade of intensively tackling customer support roles, my journey has led me to WebEngage as the Head of Support, where I leverage my Zendesk prowess to drive excellence. Previously with Sprinto, my leadership optimized product support, enhancing our performance metrics. At the core, I am committed to empowering support teams to deliver peak customer experiences, aligning with WebEngage's mission of innovation and user satisfaction. My expertise in ticketing systems and data analytics underpins the competencies essential to my role, ensuring that we consistently exceed customer expectations.