
ron williams
customer experience manager
About
Reviewed all RIS product technical documentation prior to general release both in-house and to clients; .... Greensboro/Winston-Salem, North Carolina Area.
united states
murphy
information technology and services
software documentation, leadership, training, hl7, healthcare, healthcare information technology, pacs, outlook, system administration, microsoft word, radiology, quality assurance, microsoft excel, customer service, process improvement, microsoft office, program management, integration, emr, medical devices, administration, customer support professional, microsoft publisher, recruiting, testing, access, medical imaging, dicom, typing, systems, clinical research, interviews, analysis, employee training, windows environments proficiency, telelogic doors, information systems, speech recognition, change management, microsoft office suite, qc/qa procedures, technical communications authoring, remote and onsite systems administration/monitoring, medical vocabulary, working knowledge of hl7 and dicom, typing and 10 key by touch proficiency, accelerated learning ability, workflow analysis
Experience

customer experience manager
ramsoft

contractor
eliassen group
Contractor specializing in RIS/PACS applications, workflow analysis and healthcare IT.

xray specialist and 91p
army national guard
Served as Xray Specialist with 131st MASH, Temple Terrace, FL, and ended in CMed, 53rd Brigade, St Petersburg, FL.

radiology software product specialist
scc soft computer

staff radiology technologist
kindred hospital st petersburg
* Prepared patient for X-ray: explained procedures to patient and/or family: prepared room, equipment, medicine and materials as needed * Prepared barium mixture and other contrast/chemicals for X-ray procedures * Observed patient and machine during procedure * reported unusual occurrences and recorded patient's condition * Determined technique for ionizing radiation during radiological exams * Developed X-ray film in accordance with photographic techniques * assisted Radiology Director in maintaining radiographic technique charges * Cleaned and disinfected X-ray room and equipment * maintained stock supplies * inspected emergency trays * wrote weekly reports * Provided education and in-services for staff/peers based on identified needs

ct technologist
st anthony's hospital
* Operated computed tomography equipment to produce images of the body for diagnostic purposes under direction of physicians * Explained procedures to patients, positioned and immobilized patient on exam table and observed during scan * Started, maintained and monitored intravenous (IV) access throughout exam for administration of iodinated contrast materials * Monitored video display of area being scanned and adjusted density or contrast to improve picture quality * Reviewed and evaluated computer generated information to determine if images were satisfactory for diagnostic purposes * Used radiation safety measures and protection devices to comply with government regulations and to ensure safety of patients and staff

applications analyst
anthelio healthcare solutions
* Supported EMR applications (Rad, ED, Transcription, Nursing) within healthcare facilities * Worked with end-users and IT groups to integrate EMR applications into the healthcare business process * Ensured EMR application issues were appropriately communicated to the proper personnel * Performed WebEx training of end users and knowledge sharing with other Analysts

staff ct and mri and radiology technician
va medical center
* Performed a variety of CT Scan and MRI procedures on trauma and critical care patients; programed/operated power injector during examinations for contrast delivery * Adhered to patient screening methods for possible contrast reactions; Monitored quality and appropriateness of scans. Was responsible for digital acquisition of the image from monitor to PACS or printer; Ensureed that images were transmitted to radiologist * Involved with assisting radiologist with procedure that involved sterile technique and maintaining sterile fields * Maintained OSHA regulations at all times, keeping ALARA concept when it came to radiation protection and practiced universal precautions * Assisted off-shift diagnostic radiologic technologist with diagnostic examinations when needed * Trained and cross trained other clinical staff and students as required * Maintained, through CEU's, knowledge of basic physics (including concepts of magnetic fields, properties of x-rays, etc.) and skill in positioning of patients for variety of diagnostic (CT, MRI, Special Procedures, etc.) studies

local veterans employment representative
careersource pinellas
* Handled all customer service related issues * Conducted file searches on all assigned job orders received to assist employers with finding qualified job seekers using EmployFlorida.com website (EFM system) * Documented services provided customers in Case Notes and Activities; performed quality assurance to maintain accuracy of customer records within file system * Interviewed clients to determine job readiness; referred to internal intensive services or community resources as needed * Provided direct assistance and communications to job seekers such as resume assistance, job search, arranging for skills assessments, LMI, etc. and documented all activities in EFM system

ris applications and workflow consultant
carestream health
* Evaluated Radiology department workflows and provided recommendations on change management related to the PACSIS implementations * Developed and performed training of Radiologists, Clinicians, Super-users and all other end-users * Assisted Radiologists with Speech Recognition initial training and end use dictation issues * Utilized RIS knowledge to gather requirements, designed, implemented and installed customer workflows * Assisted Radiologists & PACS administrators with system & user configurations, optimizing system output; provided support to Customer Care team, troubleshooting application/system type issues * Advised radiology departments in change management endeavors; Ensured continually superior levels of Customer Satisfaction
Education
university of south florida
general education
pinellas technical college
computer systems
u.s. army academy of health science
radiology
Distinguished Honor Graduate - Top of graduating class with Phase 1 at Ft Sam Houston, TX and Phase 2 at Dwight D. Eisenhower Medical Center, Ft Gordon, GA."]
u.s. army intelligence center & school
Training as a Military Intelligence Analyst"]
ron williams's Contact Information
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