Ronny W.

Built operational infrastructure from ground up, scaling from startup to multi-location retail presence. • Project Management - Led cross-functional initiatives including Forever Service Plan launch, Magento 2 migration, ERP implementation (Diaspark), and vendor feed system integration • Operations Excellence - Established inventory management, POS systems, order fulfillment, and vendor relationships across e-commerce and retail channels • Product Development & Merchandising - Created and launched new product lines, managed pricing strategy, cost optimization, and product naming/positioning for market fit • Process Improvement - Transformed manual workflows to automated systems, including purchase order processing and reporting dashboards for leadership visibility • Team Leadership - Scaled operations from 2 to 15+ employees while creating training programs and documentation to ensure continuity • Stakeholder Management - Partnered with C-suite, engineering, marketing, finance, and legal teams to deliver strategic initiatives on time and within scope • Data-Driven Decision Making - Developed analytics and reporting systems to track KPIs, optimize operations, and inform business strategy

• Stabilized a legacy osCommerce environment by establishing a dedicated UAT environment with Git integration. • Restored critical email functionality by debugging system logic issues for reliable transactional email delivery. • Designed and implemented new backend tables, improving operational efficiency and reducing manual data handling • Created comprehensive technical documentation to ensure long-term system continuity and maintenance workflows.

- Fast learner and thrives in a fast paced environment. Hired and promoted after the third week and training new employees after a month. - Self-follow-ups with guests, using email, mail, and/or phone calls. - Properly handling confidential personal information. - Building relationships with guests, by listening to their concerns and providing feedback and exceptional customer service. - Liaison between the repair shops, employees, guests, and vendors, which included but was not limited to communication, paperwork, and shipping. - Quality checking all jewelry that came from the shops or vendors. - Making sure that paperwork is in order for audits on a daily, monthly, and yearly bases, therefore detail orientated. - Making the goals of my own standards of sales, apps, add-ons, ppp’s, and acquire credit apps.

- Conducted detailed analysis and review of client's payroll, payroll taxes, and financial statements to ensure compliance with applicable Collective Bargaining Agreements, including Local 32BJ. - Traveled to Union companies to perform payroll compliance audits, meticulously reviewing payroll records, federal and state taxes, W-2's, 1099's, and other documentation. - Acted as a liaison between the Union and employers to resolve disputes and assessments, ensuring all required contributions were paid accurately. - Interpreted and analyzed contracts across New York, New Jersey, Connecticut, and Philadelphia for residential and commercial buildings, identifying patterns and ensuring accuracy. - Compiled comprehensive written reports of audit findings, detailing the rationale for charges and specific discoveries, demonstrating strong writing and communication skills. - Prepared methodical and precise findings, reflecting a commitment to thoroughness and integrity, skills that were essential in legal contexts. Demonstrated initiative by independently learning and mastering Excel, enhancing efficiency in auditing processes and creating custom worksheets for audits, including a special assignment as a carpenters union auditor. Maintained a consistent and methodical approach to procedures, focusing on accuracy and efficiency, underscoring a dedication to excellence in the auditing process.

- Creating schedule for staff of 20+ employees. - Daily and weekly payroll/managerial duties. - Assisted with remodel’s and store startups including Garden City Park, Howard Beach, Oceanside, Baldwin, Carle Place, etc. - Daily, weekly, monthly responsibilities which includes but is not limited to payroll, leave of absence, workers compensation, incident reports, OSE standards, reconciling store bills, store orders, and standards, utilizing ADP workforce. - Trained several employees for different positions, including sales associates, department managers, assistant managers, aquatic specialists, etc. - Planning, setting up, and organizing all events to produce and launch successful adoption events with the community, leukemia run with dogs, hamster derby, etc. - Maintaining optimal stock levels to ensure timely availability of products. - Recruiting, interviewing, hiring a team and daily huddles. - Investigating customer complaints to provide exceptional customer service.

Transferred out of the College to pursue other fields of psychology, to a school that had more opportunities for me.