Ronnie Cochran III

Partnering with automotive dealerships to improve lead handling, streamline processes, and drive more revenue using ProMax CRM. Focused on building relationships, running demos, and helping dealers get the most out of their technology.

We offer the most advanced text messaging software platform for connecting leads to dealerships and nurturing those leads to a sale.

Responsible for growing chat, telephony and marketing sales within the automotive marketing industry. Duties include live demos with potential clients, cold calling prospects, awarding car dealerships with state of the art marketing practices and increasing vehicle sales with a high quality "lead to sale" ratio.

Oversees all Call Center production and operations for an inbound automotive call center such as call volume trending, coaching and development for new clients and platforms. Other duties included staff scheduling, updating admin database, hiring and terminating of employees, configuring new dealerships that sign up, creating agent friendly call center scripts and hosting weekly upper-management meetings to discuss call center statistics.

Responsible for increasing lead generation by using best marketing practices across over 150+ car dealerships. Contacted clients once a week to maintain a strong and prosperous partnership, to discuss incentives/offers in best efforts to increase lead count, maintain up to date inventory and address any quality concerns with our chat support platform.

Responsible for proof reading massive mail and email drops for AutoNation customers. Other duties included processing creative requests, quality assurance checks, and signing off on final documents prior to print/email.

Responsible for maintaining and reporting on inbound and outbound call center metrics within the automotive industry to executives, such as average talk times, wait times, wrap-up times, etc. Created and implemented agent break schedules and time off requests for over 100+ agents. Created strategies in best efforts to recruit over-time hours for call center agents.

Responsible for maintaining and reporting on inbound call center metrics within the internet service provider industry to executives, such as average talk times, wait times, wrap-up times, etc. Created and implemented agent break schedules and time off requests for over 300+ agents. Attended daily call with our clients to report on call center metrics and discuss strategies to improve overall performance.

Responsible for grading and coaching on call center agents calls within the internet service provider industry. Attended weekly calibration sessions to ensure consistency among other Quality Assurance Analyst's. Monitored 100 Agents per week via live audit and pre-recorded audits.

Duties included keying in customers name, address, and contact information to receive their monthly subscriptions to various magazine companies. Took on the most work load, typing up to 125 WPM.

Responsible for troubleshooting internet connectivity barriers for MSN Dial-Up for Consumers. Troubleshooting included diagnosis, resolution, and preventative actions to eliminate any future connectivity issues.