ronald elie

About

My attitude is mine. It belongs to me. I own it. Good or bad, happy or sad, optimistic or pessimistic, it is mine and I'm responsible for it. However, my attitude, my objectives are greatly influenced by situations in my life and by the people with whom I'm associate. Developing a winning, optimistic attitude, objectives can be hard yet extremely rewarding work. I wish to hold a leadership position at a private, non-private company, or governmental agencies.

Country

united states

City

hollywood

Industry

telecommunications

Skill

microsoft word, business operations administrative support cross functional collaboratio, call centers, dispatching, telecommunications, customer satisfaction, customer relations, customer experience, customer retention, team leadership, team building, team management, broadband, procurement, provisioning, leadership, cross functional team leadership

Experience

purchasing agent

avborne heavy maintenance inc

2005-6 - 2010-11 · 5 yrs 6 mos

*  Support and enhance daily avionic purchasing activities *  Meet the dealers and agents and prepare the purchase orders for the required goods *  Forward the available inventory items by verifying the stocks and scheduling the delivery *  Evaluate the suppliers based on the quality, price, and the speed of delivery

assistant manager

kentucky fried chicken

1986-5 - 1993-12 · 7 yrs 8 mos

Aided team members in working with customers as they come into the fast food restaurant. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiative. Managed accounts payable, accounts receivable, and payroll. Communicated well and used strong interpersonal skill to establish positive relationships with guests and employees. Administered in preparing the draft product projections and financials which need to be reviewed by the RGM.

residential manager

better way of miami, inc.

2013-5 - 2013-11 · 7 mos

Collaborated directly with staff leadership in facilitating client care within residential treatment facility. Documented, monitored and transported clients in line with individual needs. Assisted Director of Permanent Housing with data entry of Miami Dade County Housing Authority verified information. Coordinated improvement of residential care management through workforce or higher education processes.  Played integral role in navigating many clients through successful re-integration into society.  Identified and recommended improvements to documentation and client service processes.

commops 2 - administrative support specialist

comcast cable

2007-4 - 2016-7 · 9 yrs 4 mos

Support and enhance daily business operations through diligent analysis, technical troubleshooting and technician leadership within fast-paced setting. Identify, assess and mitigate technical issues to promptly resolve any service disruptions. Utilize diagnostic desktop applications to measure and maintain network health. Build positive relationships with cross-functional leadership to ensure operations excellence.  Key contributor to companywide improvements, helping enhance customer experience.  Exceeded aggressive performance metrics in product churn (96%), agent contact rate (102%), queue first call resolution (112%) and payout (112%).

Education

keiser university

business administration

2007-1 - 2014-1 · 7 yrs 1 mo

Keiser's University Student Union (KUSU) represents the interests of undergraduate students at Keiser. The executive committee includes a range of roles such as Welfare & Academic Affairs, Access Officer, Ethnic Minorities, Green & Charities Officer, International Students, Entertainments Officer etc. Activities and Societies: Student Union - graduates