Ron Emro

SVP, Operations @ World Connection

About

Ron is best known for stepping into an underperforming 5,000-person telecom portfolio, executing a rapid performance turnaround from last to #1 in nine months, and preserving a $358M at-risk contract critical to enterprise revenue. He has converted a $6M operating loss into $44M in profit through pricing redesign, vendor renegotiation, and operational modernization. Across his career, he has driven over $675M in incremental customer lifetime value and managed governance frameworks involving 60+ executive stakeholders.Ron Emro is an enterprise-scale operations and revenue executive known for stabilizing distressed portfolios and converting complexity into profitable growth. He has led global telecom, SaaS, and BPO ecosystems spanning 71 offices and 15,000 employees, with direct P&L ownership up to $160M.A former AT&T executive fast-track graduate and EVP Award recipient, Ron brings financial fluency, AI-enabled CX strategy, and private equity transaction experience to boards seeking disciplined growth, margin expansion, and enterprise-scale transformation.

Country

United States

City

Meridian

Industry

Outsourcing/Offshoring

Skill

BPO, Client Relationship Management, Financial Acumen, Operational Excellence, Customer Experience Design, Digital Strategy, Lean Six Sigma, Lean Management, Lean Process Improvement, Contract Negotiation, Revenue & Profit Growth, Revenue Cycle Management, Budget Management, Negotiation, Business-to-Business (B2B), Customer Loyalty, Leadership Development, Coaching, Executive Coaching, Organizational Development

Experience

SVP, Operations

World Connection

2025-1 - Present · 1 yr 9 mos

• Lead 1,000-person global CX journey mapping team; report directly to CEO in AI native sales growth. • Build enterprise AI Innovation Hub across operations. • Expand pipeline 10x via CX redesign. • Integrate GenAI into retention and digital engagement. • Achieve consistent KPI and SLA outperformance. • Advise CEO on AI-driven revenue architecture.

Founder

Emro.ai

2021-8 - Present · 5 yrs 2 mos

• Train leaders to use AI tools confidently at scale. • Deploy GPT-based solutions that accelerate execution outcomes. • Shift teams from analysis bottlenecks to strategic action. • Prepare then next generation of leaders for the Ai native world.

VP, Client Services / Operations

Continuum Global Solutions

2019-4 - 2024-10 · 5 yrs 7 mos

Boise, ID

• Forecasted, reported to CEO, owned results on $140M P&L across 12 global offices. • Converted $6M operating loss into $44M profit via pricing model shifts and vendor optimization. • Renewed $358M at-risk client contract representing ~33% of company revenue. • Won 250 seat pilot with telecom client, later scaled to 500+ in new geography - added $10M ARR. • Increased NPS from bottom to #1 of 40 competitors within 9 months. • Generated $12M/month for client in upsell revenue across digital and voice. • Negotiated contract terms and rate increases protecting $21M ARR. (PE-Backed, 2019 - 2024)

VP / Senior Director, Operations

Conduent

2017-8 - 2019-4 · 1 yr 9 mos

Boise, ID

• Directed $160M P&L across 12 global centers. • Managed 5,000+ agents delivering 15M+ calls annually. • Achieved 100% SLA attainment. • Secured $5.8M in performance bonuses. • Drove $72M+ annual upsell/cross-sell revenue. • Led 20% of $500M portfolio through PE divestiture to Continuum Global. (Pre-Divestiture → PE Sale, 2017 - 2019)

Senior Director, Operations

AT&T

2013-8 - 2017-8 · 4 yrs 1 mo

• Managed vendor ecosystem spanning 71 sites / 15,000 staff. • Optimized $375M operating budget. • Increased loyalty from 72% to 80%. • Generated $675M customer lifetime value impact. • Graduate of AT&T Leadership Development fast-track (75 selected of 58,000). • Recipient of AT&T Executive Vice President Award.

Director, GTM Strategy

FranklinCovey

2005-8 - 2013-8 · 8 yrs 1 mo

• Built region from $0 to $3M revenue. • Implemented Salesforce (95% adoption) across 100+ sales people. • Contributed to product line growth from $3M to $12M. Key Project outcomes advancing me from SDR to GTM Strategy: • Propelled Valvoline’s growth from 65 to 160 stores using SCRUM principles. • Boosted Staples’ revenue by $45M through strategic consulting and execution. • Achieved $1B goal for State of Massachusetts by implementing strategy execution tools.