Ronan Nathaniel Lina

• Partnered directly with the CEO to define content strategy and align messaging with executive priorities. • Produced SEO‑optimized B2B content for website and social channels, focused on clarity, discoverability, and lead generation. • Translated technical concepts into accessible copy for non‑technical audiences while preserving accuracy. • Drafted high‑impact website copy and landing pages that drive conversions and support product positioning. • Wrote ad campaign copy across channels (search, social, display), including A/B test variants and headlines that prioritize clarity, value, and call-to-action. • Developed core organizational assets including content calendars, pitch decks, and case studies to support sales and marketing motions. • Led creative alignment and collaboration with designers to ensure creative executions matched messaging, tone, and campaign objectives. • Established cross‑functional review processes to guarantee content quality, technical accuracy, and compliance with brand guidelines.

• Produced engaging SEO‑optimized content tailored for web and social channels to increase traffic and audience retention. • Edited and proofread articles for factual accuracy, clarity, grammar, and tone to ensure consistent, publish-ready material. • Adapted voice and style to match the needs of each target audience and content format. • Built and enforced editorial standards including style guides, checklists, and templates to streamline publishing and maintain quality. • Collaborated with writers and editors to refine drafts, coach contributors, and uphold content consistency across campaigns. • Aligned content with brand and campaign objectives by working closely with design, product, and marketing teams. - Integrated SEO and analytics insights into editorial decisions to improve discoverability and measure content performance.

• Collaborated directly with the CTO at a Legal AI company to align documentation with technical roadmap and product vision. • Authored technical documentation including user handbooks, system design documents, and product design specifications that supported engineering, and product teams. • Produced email and website copy that communicated product value to technical and non‑technical audiences. • Performed SEO keyword research to inform content strategy and improve discoverability of product pages. • Conducted product and market research to validate feature requirements and shape positioning. • Translated complex technical concepts into clear, audience‑appropriate copy for non‑technical stakeholders while preserving accuracy. • Worked cross‑functionally with engineering, product, and design teams to ensure documentation quality, technical correctness, and compliance with regulatory and brand standards.

• Successfully handled day-to-day operations such as communicating with insurance partners, managing emails, and making pharmacy calls. • Created, edited and proofread online profiles for mental health providers ensuring accuracy and consistency. • Maintained a well detailed database. • Sourced information with spot on accuracy. • Booked appointments for patients.

• Handled chat and email concerns. • Analyzed customer feedback to identify trends and develop strategies for improving customer experience. • Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met.

• Provided technical support to customers over the phone. • Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support. • Utilized various remote support tools to provide remote assistance to customers. • Implemented sales techniques and strategies to build customer relationships and close sales.

• Ensured quality assurance processes were followed to ensure maximum product quality. • Supported the development and testing of new software applications, ensuring a smooth transition to production. • Collaborated with various team members to ensure deliverables are provided with accuracy. • Performed data entry tasks.