Ronald To

Flexport is a full-service global freight forwarding and logistics platform that combines technology with expertise to simplify international shipping. It helps companies manage end-to-end supply chains efficiently, providing visibility, compliance support, and actionable insights across air, ocean, and ground freight. At Flexport, I worked directly with enterprise clients, including major companies like Peloton, to manage cross-border shipments and ensure smooth import processes. I provided high-touch customer support, advising clients on duty mitigation strategies, trade compliance, and customs documentation.

Oversaw a team of student volunteers to deliver engaging, educational museum experiences for elementary-aged children. Oversaw daily program operations, ensuring activities ran smoothly, safety protocols were followed, and children had a memorable and interactive learning experience.

At SphereThat, I helped give new life to used and older phones by managing their intake, diagnostics, and grading for resale.

Gained hands-on experience in a high-volume, multibillion-dollar operations environment, learning the intricacies of warehouse logistics, inventory management, and order fulfillment. Performed accurate and efficient computations, achieved 100% picking efficiency, and procured customer loads on tight timelines, developing a deep understanding of operational workflows and process optimization in a fast-paced, high-stakes setting.

Delivered in-home sales presentations for Telus Fibre Home products, providing tailored solutions that addressed customers’ existing home service pain points. Built rapport and leveraged effective communication to create exceptional customer experiences, successfully closing 80 new clients over three months while maintaining a 100% retention rate. Managed ongoing client relationships by resolving conflicts and applying complaint management strategies to ensure satisfaction and loyalty.