Ronaldo Araki

OnlyPay delivers the technology that powers effective, scalable, and cost-efficient incentive and rewards programs. Our platforms help companies drive performance and engagement across employees, sales teams, consumers, and channel partners. The OnlyPay payment platform enables businesses to seamlessly distribute cash incentives, bonuses, and cashback promotions through VISA prepaid cards, as well as to offer fully customized reward experiences via the PontosOnly incentive catalog, including the option to redeem proprietary rewards. Complementing this ecosystem, OnlyPromo, our engagement and campaign management platform, allows businesses and marketing agencies to quickly design, launch, and manage sales and promotional campaigns. The platform strengthens brand awareness, improves communication with sales forces, and creates meaningful engagement throughout the campaign lifecycle. Through integrated sales and product promotion campaigns, OnlyPay helps organizations increase participation, reinforce brand messaging, and deliver measurable business impact—from sales acceleration to deeper customer and partner engagement.

analytical innovators is here to help you navigate the new data driven frontier. Your company data holds promise for opportunities to bring your business to new heights and we will help you harness that value. Our experience and agility in driving value from data makes a difference. We will meet you where you are and provide a path to value and actionable insights in months not years. Markets are in flux and one of the major changes affecting businesses today is the use of predictive analytics to transform the way businesses operate. The onslaught of new digital businesses and data driven cultures is leaving older established companies with competitive challenges. At analytical innovators we are your strategic partner to bring high value through new revenue and cost savings from your data.

Lead an organization responsible for delivering Unisys Enterprise Solutions (ES) portfolio, ensuring compliance with deadlines, allocation of resources, and service excellence to customers in full alignment with ES growth strategy.

Defined and implemented a comprehensive efficiency improvement project for the Customer Service BU with the objective to improve profitability by 10pp in 18-month period. Project was defined with 4 focus areas, milestones and targets which formed the basis to issue an RFP in order to hire Consulting Services needed to complement expertise and augment workforce. Result in the functional area selected as pilot indicated a 40% cost improvement over a 4-month period based on utilization of Lean Six-Sigma methodologies.

Manages and develops business process and continuous improvements consisting of analysis, planning, implementation and use of business processes. Global responsibility over Nokia Supply Chain & Manufacturing Quality.

Service management covering all countries in Latin America, including Call Center management, Field Services, Inventory Management & Supply Chain, in addition to the development of specific customer retention strategies, business plans & service sales development.

Joined Dell Brasil in October, 1999 as the Service Operations Director. As Dell opens its manufacturing operations in Brazil, the responsibilities included the startup of a new and direct customer service operation, with the scope ranging from implementation of the Technical Support and Customer Care teams in a direct Call Center environment to management of a broad portfolio of services delivered directly to Dell customers. In addition, Sales Operations & sales support functions were also grouped under his responsibilities.

Main achievements include local development and implementation of a service partner network with nationwide coverage which supported accelerated growth of the company while delivering high customer satisfaction levels. After integration of Tandem and Digital service portfolios, expanded responsibilities included managing direct service delivery, service channel development (integrating Compaq and Digital service channels), business operations, education services (both channel and customer training), service sales and logistics.

B.S. in Computer Science

Intensive Business Administration (CIA)