Ronak S.

Built and Led High performing diverse team of Technical Program , Portfolio management and Tools team driving delivery across 100+ teams, 20+ Programs and 5 Portfolio's driving delivery on Web, Mobile and Payment platforms with over 150M Active user base. Successfully launched WU next generation Web and Mobile Apps globally (100+ Web and 100+ App launches), 300+ Payment Integrations (Funds In and Funds Out, Lending and BNPL) globally,100+ Partner Integrations resulting in 20% Yr over Yr digital revenue growth (from $200M to over $1B). Drove fast paced delivery of optimizations globally across Web, Mobile App and Payment experiences through A/B testing driving 10% Digital WU.com growth. Drove delivery of highly efficient Money Transfer platform as a Service (SaaS) solution that resulted in 20% reduction in operational costs, boosted transaction processing capacity and delivered exceptional user experience. Implemented Lean Portfolio, established Intake, prioritization and Roadmapping process across 5 Portfolio's, reducing project intake to delivery time by 30%, resulting in a $500,000 annual cost savings. Streamlined stakeholder communication processes across global stakeholders (5 Regions), reducing meeting times by 30% and ensuring all key global stakeholders were consistently informed, leading to over $1M in loss prevention in GTM plan execution. Partnered with Technology, Product and Operations to implement CI/CD practices, streamlined critical processes, strengthened unit testing and version control mechanisms, and established robust governance protocols, transitioning from a quarterly to a Weekly release schedule and enhanced product quality.

Led a team of Program Management, and Operations professionals, overseeing the successful delivery and coordination across 50 teams and 10 programs, resulting in a 20% increase in overall project efficiency and a 15% reduction in project delivery timelines. This translated to cost savings of $2.5 million annually and improved Customer satisfaction by 25% Orchestrated the successful end-to-end global delivery of the Commerce Program encompassing Apple's New Store Openings and Apple Care for Retail, resulting in a 15% increase in revenue generation, equivalent to $20 million, and enhancement in customer satisfaction scores within the first year of implementation. Spearheaded planning cadence optimization, resulting in a 15% reduction in project timeline delays and a 20% increase in resource utilization efficiency.

Successful lead end to end Global delivery of very large eCommerce Program ( Microsoft Certification Market place - Global Rollout) across 112 Countries, 100M + Active Users Overhauled budgeting and resource allocation processes, resulting in a 10% reduction in operational costs, equating to $750,000 in annual savings. Strategically migrated legacy systems to the cloud and integrated SaaS solutions, reducing IT infrastructure costs by 25%, saving $1.2 million annually. This transformation also enhanced system scalability by 30%, leading to a 20% increase in application uptime and availability, resulting in improved customer satisfaction and operational efficiency.

Drove Annual Planning, Roadmapping by Partnering with Strategy, Product and Technology groups. Connecting Strategy to execution to maximize value delivery. Drove Budget and resource management (10M+) Build Strong partnerships across Product , Technology and stakeholders to efficiently delver on shared goals. Drove Release Management, Go No Go decisions, Ramp strategies , Post Launch monitoring.

Led fast paced E2E delivery of Large Programs by Partnering with Finance, UX, Operations, Product, Tech, Legal, Compliance, Security, Risk & Fraud Drove Requirements workshops, Roadmap discussions to define Program requirements, set priorities and establish E2E Program plans with clear goals and success criteria. Managed complex cross Functional dependencies (Upstream/Downstream) , Risks and change requests in environment with complex ecosystem of products and technologies. Developed and owned communication plans, Metrics, Quality and Performance reporting across stakeholders and teams in a global setting.

Established PMO and Product governance processes and optimized program intake and delivery methodology. Led Annual Business Planning & Product/Platform Roadmap development. Led Agile transformation