Ronak Ahir

Customer Support Team Leader @ Sterling Hospitals

About

Team Leader in Call Center Operations at Sterling Hospitals with experience in reporting, performance tracking, and team management. Skilled in improving customer/patient experience, resolving escalations, optimizing processes, and leading teams toward high-quality service delivery. Passionate about data-driven decisions and continuous improvement.

Country

India

City

Ahmedabad

Industry

Hospital & Health Care

Skill

Patient Coordination, MIS Reporting, Reporting & Analysis, Operations Management, Team Management, Customer Service Representatives, Customer Service, MIS, Data Entry, Performance Management, Customer Service Management, Project Management, Leadership, Microsoft Office, Customer Experience, Data Analysis, Support Management, Support Services, Microsoft Excel, Patient Care

Experience

Customer Support Team Leader

Sterling Hospitals

2024-3 - Present · 2 yrs 7 mos

Ahmedabad

Team Leader in Call Center Operations at Sterling Hospitals with strong experience in team management, patient support, and performance tracking. Advanced in Microsoft Excel, including MIS reporting, data analysis, and dashboard creation to drive team productivity and decision-making.