ron sommerfeld

microsoft dynamics ax support analyst

About

I thrive when: >Collaborating with people in understanding problems, discovering the shape of the solutions and implementing them. >Exploring new technologies and managing to find the road to success. >Building relationships and bridging gaps. >Providing the highest level of customer service. I am an experienced business analyst who can drive transformation throughout an organization. I have repeatedly guided users through improving business process, updating systems, and integration.

Country

canada

City

calgary

Industry

oil & energy

Skill

process improvement, project management, business analysis, business process, erp, business process improvement, management, supply chain, integration, inventory management, supply chain management, telecommunications, leadership, troubleshooting, analysis, team leadership, change management, microsoft dynamics, strategic planning, sharepoint, project planning, windows, sql, manufacturing, atlas, microsoft office, oracle e business suite, business intelligence, communication, training, requirements gathering, interfaces, programming, critical thinking, facilitation, relationship building, data analysis, reporting, document drafting, b2b, productivity improvement, data processing, staff supervision, team building, logistics, process flow documentation, process flow charts, desktop application support, retail

Experience

microsoft dynamics ax support analyst

pason

2016-2 - Present · 10 yrs 8 mos

supply chain solutions specialist

shaw communications

2002-1 - 2012-1 · 10 yrs 1 mo

business analyst - it - manufacturing and logistics

tesco corporation

2012-1 - 2016-1 · 4 yrs 1 mo

business analyst ??? operations development

tibbett & britten

1991-1 - 2002-1 · 11 yrs 1 mo

store manager

mark's (mark's work wearhouse)

1984-1 - 1991-1 · 7 yrs 1 mo

* Manager of Brentwood Village Mall outlet (busiest Calgary store during 1988 Olympics). * Sold products to customers using the highest level of customer service based on the philosophy and values of the company's founder Mark Blumes who I interacted directly with. * Salesperson who tripled work boot sales in a fashion orientated outlet. * Increased sales through constantly learning about products and paying close attention to customers' needs. * Coached continuously changing retail staff and experienced with difficult situations. * Footwear department coordinator for all Alberta stores. Mentored work boot team leaders to develop their markets, choose their inventory models, and determine yearly inventory levels. * Planned and coordinated store physical inventories. * Procured store replenishment from warehouses and vendors. * Communicated monthly corporate updates to all Alberta retail stores through pioneering newsletter. * Assistant Manager in the first Mark's store located in Southeast Calgary at Centre Street and Glenmore Trail.