romeo darwish

* Repair defective computers and laptops; sell and buy new and used computers * Install and maintain home and small networks, new software and hardware * Identify and resolve escalated technical issues for customers unsolved by other technical advisors * Develop and maintain an accurate inventory list for software and hardware equipment * Provide recycling services for well-known companies. * Provide networking services

* Interacted with upper management to ensure team’s objectives aligned with company’s objectives * Handled and quickly resolved technical issues pertaining to resellers and customers * Prepared, submitted weekly, monthly, quarterly and yearly reports to upper management * Budgeted sales expenses and employee working hours; as well as reduced waste * Prepared and processed orders with a variety of suppliers to ensure full product shelves * Ensured a clean, fully-functional, and safe work place for clients and staff members

* Provided technical support handling 50 – 70 inbound and outbound calls daily and quickly resolved issues relating to mobiles, USB modems and SIM cards * Ensured timely resolution of customers’ issues within the allotted 350 seconds and successfully achieved 100% customer satisfaction

* Managed the W.H.O transportation needs. * Oversaw the payroll system, business accounts and billings * Performed after-sale service calls to ensure customer satisfaction * Recruited, selected and supervised staff, mirroring a professional image * Provided technical assistance and support for internal users