michaela romano

Handled cash and credit sales and assisted customers with any questions.

* Watched over children, helped children get to classes, carried supplies. * Controlled safety of children.

* Able to assist stylists, make appointments, handled cash and credit sales, wash hair. * Various cleaning responsibilities including sanitizing supplies. * Experience using HairMax Software.

* Responsible for responding to queries from shareholders, brokers, employees and other stakeholders with relation to holdings and accounts in a wide range of companies. * Responsible for making a strong contribution toward the overall objectives of my team and operations. * Committed to delivering a high quality service with the aim of ensuring high levels of customer satisfaction. * Provided up to date and accurate information by utilizing knowledge of Computershare's systems to source, interpret and communicate information in a professional and customer focussed manner. * Met performance and quality objectives as set and communicated by my Team Leader. * Responsible for making a strong contribution toward the workplace culture of Operations. * Responsible for maintaining customer records accurately and provided support services to various business areas in relation all inbound communication by mail or electronic media. * Required to issue and allocate cash to client transactions and perform reconciliations, when necessary.

* Answer, screen and transfer inbound phone calls. * Handle company paperwork filing, data entry input, document & resume screening. * Proficient in using Microsoft Excel, Word, Outlook & PowerPoint. * Orient new employees by constructing & providing start/orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs. * Document recruiting & sales actions by completing forms, reports, logs, and records. * Receive and file incoming letters and documents; some of which include time cards, invoices, I-9 forms, W-4 forms. * Adhere to strict deadlines by assisting the Payroll Department by gathering and reviewing incoming time cards for accuracy and help prepare & mail out invoices. * General clerical duties including photocopying, fax and mailing. * Experience using WinSearch Software. * Shadow technical recruiters.

* Greet guests with a warm and friendly welcome. * Check guests in and out using SpaBooker software. * Serve complimentary beverages to guests. * Provide exceptional service. * Tend to the social experience of the bar like atmosphere.

* Execute standard telephone procedure using appropriate customer service etiquette. * Schedule and confirm client appointments. * Close sales and encourage guests to pre-book services. * Responsible for balancing and controlling register drawer. * Review, manage and checking for accuracy of sales reports and financial statements at the end of the day. * Handle and support retail and service staff. * Conduct weekly inventory checks. * Handle salons’ opening and closing procedures. * Resolve guest challenges, utilizing support from the Salon Manager when necessary. * Experience using HairMax Software.

* Greeted guests in a cordial manner & made reservations. * Processed and delivered guest's orders in a timely fashion. * Understand the importance of hospitality and allowing the guest a desirable experience. * Handled cash and credit sales. * Experience using Positouch Software.

Exchange Program in Lyon, France for Fall Semester 2013."]

Activities and Societies: DECA, Recycle Club

Cumulative GPA: 3.50 SHARP (Special Honors and Rewards Program) Program. Held Corresponding Secretary position in Alpha Sigma Tau. Member of Johnson & Wales University’s Greek Life Judicial Board Committee. Activities and Societies: Alpha Sigma Tau Sorority, SHARP (Special Honors and Rewards Program), Judicial Board Committee, International Club