Lia Romano

Canada & Latin America scope • Coordinate the complete lifecycle of complex people programs across LatAm, ensuring high satisfaction during process transformation. • Strategic alignment and Stakeholder Management: Coordinate with executive business leaders, Recruiting, and cross-functional teams to ensure the alignment and implementation of strategic talent programs across LatAm countries. • Scalable process: Work with the global team on the recruitment transition to Outsourcing in the region, creating and reviewing SOPs for intern hiring and conversion, contributing to a more scalable process and delivering the hiring plan. • Streamline internal communications for the team, emphasizing efficiency and clarity; • Act as a talent advisor; • Manage expectations and maintain relationships with cross-project stakeholders, to build rapport and credibility, plan, create, deliver content, and to provide and receive input to help achieve project goals; • Support the intern and hosts career development.

Brazil scope • Manage a team of people responsible for attracting and acquiring new talents to be part of a 2 years trainee program; • Use of agile methodologies (Asana) to manage the attract and hiring process for the trainee program; • Manage relationships with universities to promote Ensina Brazil and attract new graduate students to be part of a trainee program to develop new leaderships in the educational ecosystem. • Use NPS (Net Promote Score) for candidate experience during specific phases of the hiring • Work as a consultant reviewing the efficiency of all competencies evaluated during the hiring phases and how their rubrics are being applied. • Working with external suppliers to send communications to candidates (more scalable solution- Ves.jobs) and scheduling

• Build partnerships with companies to insert tech students into their apprenticeship, intern, early talent programs and/or entry level positions; • Review prompts for the AI tool that helps candidates to be prepared for hiring processes and interviews.

Brazil scope Early Talent Talent Acquisition • Implement a new strategy for Early Careers across different Business Units and positions (Tech and Non-Tech); • Lead and manage recruiters with focused on Early Talent programs and recruiting initiatives (Internship and Apprenticeship); • Launched the first centralized Internship Program in Brazil with more than 70 roles opened. Created from scratch the Internship vision and principles for the company, aligned and built hiring steps among 7 different process, engaging across the leadership team, critical stakeholders and the company employees, aligned external communication strategy with Talent Brand team, hosted webinars for the students and achieved more than 36.000 applications in 10 days; • Focal point for University Relations strategy in Brazil working with ESG initiatives to build an Educational Ecosystem, launched pilots in universities in the North and Northeast of the country; • Use of agile methodologies (Jira) to manage the launch of the internship program.

Latin America scope Early Career Recruiting, Intern Programs & Student Outreach • Collaborate with the team on the outreach strategy and development of intern programs initiatives to build Google’s short and long term candidate pipeline both for business and tech areas (Argentina, Brazil, Colombia and Mexico); • Ensure Employment Brand, internal and external communication alignment for the region; • Manage expectations and maintain relationships with cross-project stakeholders, to build rapport and credibility, plan, create, deliver content, and to provide and receive input to help achieve project goals; • Support the development of strategic programs to advance our commitment to providing equitable and inclusive experiences for interns; • Create and manage project plans to ensure the successful end-to-end delivery of various programmatic initiatives to support interns and hosts; • Set project goals and use data to uncover areas of opportunity for improvement and iteration in our programming initiatives; • Facilitate trainings and orientation sessions for interns, hosts and candidates; • Day to day program management and support to ensure hosts and interns are set up for success; • Oversee the candidate hiring process – partnering with business stakeholders across the company to hire interns; • Manage relationships with universities to promote Google opportunities and execute any contracts needed to support the employment of their students. • Launched and managed the first internship program focused on increasing the representation of black and brown talent within Google Brazil. This was a pilot project, created with the aim of better reflecting the country's diversity in our workforce. Through Next Step, we eliminate barriers to entry that often prevent underrepresented groups from accessing most tech companies, for example, the English requirement.

Latin America scope • Moderate team-wide/site-wide email aliases, using excellent judgment concerning audience and urgency, and adapt communication; • POC for all internal and external inquiries, route to the right person/team; • Manage manager's calendar based on their priorities; • Pro-active execution of meeting coordination (time zone, attendees, room locations) avoiding meeting conflicts; • Communicate travel policy to teams and managers, ensure travelers are properly equipped with destination specifics including phone, plugs, adaptors, and a space to work; • Control of team budget across distinct countries; • Quotation for swags, requisition and relations with vendors suppliers. Close contracts with suppliers; • Communicate and collaborate with a diverse range of people, job functions and stakeholders • Interview new candidates for Administrative Business Partner positions globally; • Executive Stakeholder Management: Served as the primary point of contact for internal and external inquiries, managing complex executive calendars, and coordinating team-wide communications across high-priority organizations; • Financial oversight: Managed the budget strategy and controlled team budget and expenses for several executives simultaneously, ensuring financial compliance and resource allocation efficiency; • Cross-Functional project support: Led the coordination of logistics for meetings and offsite event planning, served as a global community resource, developing content and professional training to aid career development for the Administrative Business Partner community.

Brazil scope Customer Support • Reactive advice and support over Phone, chat and email to Brazilian SMBs on their Google Ads investment, by troubleshooting and providing consultations on their online marketing strategy; • Expert in Google Ads and also support for Analytics, Shopping, YouTube and other Google products; • Collaboration with Specialists, Engineers, and Product team members on new feature development; • Implementation of creative ways to improve our customer relationships and increase revenue; • Provision of strategic and consultative advice and help on technical advertiser issues; • Develop Quality communications to SMB customers; • Coach and delivery feedback to improve quality score for Online Specialist’s in Phone/Chat/Email channels; • Communicate 100% of Quality updates, update specialists websites and create Newsletters for the team; • Technical consulting and Solution design: Provided proactive consultative advice and technical support (Phone, chat, email) to Brazilian SMBs, designing and troubleshooting online marketing strategies to maximize their Google Ads investment. • Overachieved individual Targets (Productivity, Customer Satisfaction, Quality Score and Revenue Programs).

On-site at Google Brasil Latin America Scope • Support staffing team with recruiting processes by offering ideas and expertise and responding to urgent needs and business requests such as scheduling interviews, organizing travel arrangements for candidates, reserving conference rooms and managing all other logistics related to interview scheduling; • Deliver high quality work in a high-paced, dynamic work environment by managing time and effort across activities, executing processes that may not have defined procedures, taking initiative to complete unanticipated tasks and delivering work according to timelines; • Responsible for initiation of candidate’s background investigations; • Hosting candidates for onsite interviews; • Keep others informed and involved in work by communicating status of tasks to project leads and team members, coordinating work cross-functionally and influencing peers, project leaders and/or managers; • Plan and execute the New hire Orientation program; • Resume screening.

Planning and executing instructional lessons, assessing students based on specific objectives derived from set curricula. Teaching kindergarten students based on constructivist methodology in a bilingual (Portuguese/English) school.

Planned and executed instructional lessons for high school students in both public and private schools.