roman lipadat

* Provided qualified service that reassured restaurant guests of this being the best place in town where they can relax and enjoy a good bottle of wine. * As on the floor, being attentive of guests needs, helping out with choosing “the right” wine that will combine gastronomically with desired dish, and by all rules serve it to the clients.

Wine Connoisseur Tourism Manager, 2017-2018 As the head of tourism department, leading the whole crew of tour guides by increasing the level of overall knowledge about the limitless world of wines, periodically providing tours and tasting master classes. Implementing the strategies on touristic level that I’ve learned and gained working in the Middle East with worldwide leaders in alcohol industry. Being responsible for organizing and leading the tours through Cricova underground wine kingdom for world class politicians, strategic business partners of the country, international celebrities etc.

* Worked as part of integrated team specialized in sales of wines and spirits , were providing the highest standards of service and an unrivaled retail wine shopping experience. * Managed the customer purchasing life cycle from advising wine and spirits selections through sales. * Handled customer enquiries and queries diplomatically and professionally at all times.

* Worked as a winery tour guide in combined tourism / viniculture environment. * First to greet official guests and high-ranking politicians as well as travelers from nations worldwide, using diplomacy skills to effective unite culturally and national diverse audiences. * Headed educational tours of Cricova Wine Cellars, the largest underground wine storage facility in the world. * Further expanded knowledge in oenology, tasting ability, and technique in properly serving and savoring these fine wines; read extensively on the limitless universe of wine. * Attended master-classes from oenology thought leaders, major sommeliers, and senior representatives from RIEDEL Crystal, etc.

Worked long hours providing heavy labor on diverse teams; gained experience moving, packing fragile items from wine and spirits, to food and beverages, to crystal stemware, serving glasses, etc.

Promoted from bussing tables to providing excellent service in U.S. catering / food services / restaurant environment.

* Hired by the largest retailer of wine and spirits in the UAE and Middle East, to bring wine expertise to the finest wines and luxury spirits retailer in Dubai. * Manage the full customer purchasing life cycle, from advising on wine/spirits investments to completing transactions and coordinating deliveries; * Selected by management to handle VIP customer relations and accounts – in-store, via email, and by telephone – while diplomatically and professionally handling customer queries. * Run sales / trend reports using software including Microsoft Excel, PowerPoint, Outlook, and MRMS.