romain muller

product owner

About

Fully adaptable contributor, able to reach consensus and convince without imposing and striving to animate and motivate a team of various competencies. Willingness to create collaborative communication to become a problem solver and reach collective objectives. Hands-on, I support the overall product design process to provide the finest premium customer/user experience while ensuring the finest technical architecture.  Proven track record of capabilities to work in a fully international workspace, delivering product with multicultural team, specifically having coped with the difficulties to deliver a unique product across all Asian market with Visa.

Country

france

City

paris

Industry

consumer services

Skill

gestion de projet, design, gestion de la relation client, test dacceptation utilisateur, planification de projets, salesforce, jira, sens de lorganisation, gestion humaine, proxy

Experience

digital project manager

john paul

2016-7 - 2018-4 · 1 yr 10 mos

Define product strategy in collaboration with the customer success team, assess value, develop use cases and prioritise product features to ensure work focuses on those with maximum value, drive and lead the product design definition, responsible for the product roadmap by project - Creation of the functional and technical playbook, with specifications, requirements, acceptance criteria, test plan, risks and dependancies with the entire digital ecosystem - Write epics features and users stories, prioritise user stories within backlog, plan and organise sprints, understand technical user stories and identify potential issues with the technical product proxy, support full-stack developers during coding, liaise with the scrum/agile team and customers - Test and accept implemented user stories, plan demos for the project’s stakeholders, gather customer’s feedback and reactivate the development cycle until client is fully satisfied with product

digital product assistant

john paul

2016-2 - 2016-7 · 6 mos

Design of the new generation of member areas, from graphic benchmark to building innovative features, to turn a major affinity program for a bank into a best of breed digital product (+10k monthly registrations) - Internal coordination with the customer success team and the in-house development unit to deliver customer facing digital platforms, key driver in the renewal process of John Paul’s major contract (Visa) - Testing of all live mobile application on a monthly basis, and processing of the testing procedure to enable the creation of an automated, always on, live testing tool - Support the creation of the yearly digital roadmap dedicated to the concierge back-office platform (CRM), collecting the requests and needs from the concierge and turning them into features to be prioritised by the Product Owner