Roland Li

Ensure quality infrastructure services with improved service level. Provide daily global operational support and maintenance for middleware and related information technology assets. Perform analysis required to define reporting requirements(e.g. Performance, Capacity, Change Management)

Performing daily operation, service delivering, administering and supporting hospital information systems. Improving monitoring systems, security inspections, ensure to establish a monitoring mechanism for IT infra and provide security support for network data communication.

Responsible for providing IT technical support, administration and maintenance of Roche's Infrastructure components in the scope of the service provided by Global Application Integration and Middleware Operations Team (FPROMC). Responsible for the day-to-day operational support, ensuring that the services provided meet operational targets as defined in OLAs, giving support for the infrastructure components to achieve high availability and performance, as well as leading and driving improvements in the infrastructure, ensuring the execution according standards and processes. Ensure operational support is provided in accordance with industry best practices in Service Management including Service Availability, Capacity Planning, Performance Management, Incident and Problem Management, Change Management, and Service continuity. Stay current with organizational trend and best practices in areas of responsibility. Contribute consistently to the technology and process transformation required in the Application Integration and Middleware domain to keep IT innovation and creativity a competitive advantage for our business. Provide support to customer projects and lead critical departmental initiatives to ensure the projects are successful. Plan and deliver the requested tasks and milestones on time, within budget, and at high level of quality and efficiency.

Citi Architecture Technology Engineering

Design, implement, test and troubleshoot product features according to the market requirements and product specifications.