Roland F.

Enhancing Bikebug customer experiences | Backend Support | Online Sales | Sharing my passion of bikes with business | Helping more Australians find their perfect bike and the right equipment

Serviced Offices International (SOI) are one of Sydney's leading boutique serviced offices who also provide local virtual receptionist answering and virtual resource solutions to small to medium businesses. This was a specialist role with the main objective of acquiring new clients and entering new markets to expand the SOI solution. An essential part of the success was the generation of new leads through activities such as cold calling, referrals and networking. In addition to this I introduced new strategic partnerships. This was a highly consultative role given the solutions provided with long sales cycles. Success was driven by developing high trust and rapport along with a solid understanding of the businesses challenges. Daily activities: * Lead generation * Initiating new partnerships and expanding current client business * Approaching new opportunities usually by phone to attract an initial meeting * Daily cold calling using self sourced lists * Research to find who the decision maker is & how the company is structured * Developing call scripts to ensure consistent results * CRM logging * Following up opportunities * Conducting Zoom sales meetings * Closing business & obtaining paperwork * Seeking referral business from existing client base * SEO marketing, blog writing and networking * New client on boarding Successes: Introduced national trade organisations, national allied health associations and Fitness Australia. Strong focus on franchised groups such as accountancy firms along with converting daily sales leads to clients. The solution: A virtual receptionist solution is one that any business can divert their phone calls to a virtual receptionist who will answer the call in their company name, transfer it or take a message. The solution is of most benefit to businesses and sole traders especially who cannot answer phone calls and take appointment bookings. To lose a phone call or a booking is to lose business.

Engaged to drive key strategic sales initiatives and fast track new national opportunities. Developed and created bespoke reporting systems delivering to the business clear up to the minute tracking on the sales force including state by state performance. Instrumental in company budgeting and analysis plus realigning and cleansing national data. General day to day duties also include managing the sales and data of NSW Department of Education stationery & supplies business through a partner relationship.

Responsible for developing and managing a dedicated team in achieving sales and business objectives whilst delivering a customer first and ease of doing business ethos. Main task's included successfully obtaining new customer's which allowed Staples to enter a new non-traditional channel in wholesale stationery and office supplies.

Building Technology Integrators are a one stop shop specialising in high end security cameras, access automation and electrical services to the building and facilities market. Primary responsibility was obtaining new business mainly through telephone cold calling whilst ensuring existing customers were serviced.

New business development mainly acquiring customers through cold calling whilst ensuring monthly revenue targets are met and existing customers serviced.