Roland Don

Emin is an electronics contract manufacturer offering PCB fabrication, PCB assembly, electrical components procurement and turnkey service. Unlike my previous companies, Emin has more channels so we can serve our clients better in any situation they may be in. I am the sales manager in charge of domestic and overseas. I have some domestic and overseas clients from my previous companies who were impressed with my service when I worked with them back then, and some new clients that I developed in Emin. I do really think Emin is the best company that I have ever been working in, as it has a few advantage which are superior than most PCB shops. Emin uses some advanced equipment and technologies uncommonly available in most PCB shops. The outstanding capabilities in Emin include HDI PCBs up to 5 level staggered and/or skip blind micro via plus copper filled blind micro via and buried via; big sized PCB fabrication and assembly up to 1200 mm by 400 mm; smallest sized placement down to 01005 package in PCB assembly; minimum trace and spacing down to 2mil/2mil; water soluble cleaning process with water wash PCB assembly. With the competitive advantages of these excellent equipment, Emin naturally differentiates itself from its competitors. Also, Emin has the channels to find cheaper brand name components that are commonly used in the electronics industry, as Emin has relationships with many dealers who have invested a lot of money in their inventory. These dealers have strong relationships with lots of component manufacturers and electronics product manufacturers. They know the newest market trends and inside information constantly, so they have a very exact perspective and intuition about purchasing the right components at the right time at much cheaper prices than distributers do. By partnering with these clever dealers, Emin becomes more competitive when providing customers cost saving options in the way of full or partial turnkey solutions.

Hon Yi is a PCB manufacturer that offers PCB fabrication and PCB assembly, since its owner had known me for a certain period of time, he invited me to work with him and help him develop overseas customers, I decided to give it a try and started working with Hon Yi. Some of my pervious overseas customers learned that I went to this PCB shop, after a while they started to place orders to Hon Yi. Hon Yi has no experience doing business with any other country, there weren’t any resources available for me to create an overseas market, I did not even have a sales assistant, so I needed to deal with every little step to establish my overseas market from start to finish, all by myself. First, I created a website in English to let foreign customers know about my company. I visited thousands of company’s websites which were in the same industry before I finished the English website, in order to know how to show my company’s competitive advantages. Due to the information on so many websites from different countries, I became well-versed in business strategies adopted to market PCB related services around the world. During my time with Hon Yi, I had to do a great deal of different tasks, like marketing, quote offering, building and maintaining relationships with clients, contract reviewing and signing, quality issue and engineering issue management, production status feedback, importation and exportation of documents, invoicing, payment receivables management, goods packaging and shipping. Due to the lack of resources in Hon Yi, I had to do everything on my own. As a result, I turned out to be proficient and smart in routine business affairs. I could well manage everything methodically, and because I did everything myself, it drove me to find and adapt to efficient ways of optimizing the process in business and marketing. This made me a productive collaborator to clients and enabled me to satisfy every customer’s need earning trust and loyalty from all customers.

Cheng Mao is a PCB manufacturer that offers PCB fabrication and assembly service, I began my sales career in Cheng Mao with zero clients. In the first 3 years I was dedicated to the domestic market, I used the simplest way to find and develop new customers in the beginning, that is, finding potential customers from web browsers and yellow pages and then making phone calls to reach them; although I knew this might not look brilliant, I did believe I would get a group of clients as long as I could keep going patiently and never stop my strides. Luckily I obtained new customers almost every month, this also enabled me to expand my network. Three years later, since my sales income had grown stable in the domestic market, I was eager to go the extra mile and create an overseas market, I definitely copied my approach getting domestic clients to make contact with customers outside Taiwan. I was lucky again to gain new foreign clients from the USA, China, India and Japan. I finally had collected over 50 clients which included domestic clients and overseas clients before I left Cheng Mao. I built a very strong relationship with my clients and lots of friends also doing business in PCB related industries, such as PCB designers, PCB agencies, PCB material manufacturers, PCB component manufacturers and distributers… or even working in the wide range electronics field. I believe the relationships that I had set up during working in Cheng Mao were the foundation for my sales career in the future, my network is my most precious asset in my career. I got favors from these wonderful friends when I encountered problems or difficulties from time to time. Vice versa, I would help and do favors for these guys passionately from time to time. My network makes me confident moving forward in this large market.

Evevlast Win is a PCB manufacturer dedicated to quick turn around PCB fabrication, its main products are prototype PCBs, pre-production PCBs and small volume PCBs. I represented Everlast Win, working with all its clients on all affairs related to quality management, customer service and technical support, licenses and certification, product shipping and delivery. I directed and supervised the staff in quality department that included quality control, quality assurance, functional test, production trouble shooting and quality improvement. Due to Everlast Win’s major market being the United States and Europe, I needed to directly communicate with these clients for the affairs that I was in charge of. Since then, I invested most of my working hours and free time to improve my English, in order to earn clients’ confidence. Everlast Win fabricates at least 50 part numbers per day, and it runs 24/7 year round. The shortest lead time for a single part number is one day, so, a variety of issues from numerous clients were raised. I responded to every question and resolved every complaint, as well as provided feedback to customers. This benefited and strengthened my English ability in communication, negotiation and email writing skills. Several years after I left Everlast Win, I started to develop overseas clients and soon, I got clients efficiently from overseas. This achievement should be accredited to the time working with the overseas clients in Everlast Win, my efforts at Everlast Win paid off.

Golden Sum is a PCB manufacturer that specializes in High layer PCB mass production. Over 50% of PCBs it makes are over 10 layers. Most clients who placed orders for these high layer count PCBs are from the United States. I supervised quality engineers and quality assurance staff, my principle task was to improve the yield rate of the production line. As most PCBs were over 10 layers, the difficulty in production is much higher than standard multilayer PCBs (within 8 layers), so I spent most of my time supervising the delicate process in the production line.