Rohit Singh

• Manage complex specialty lines claims across professional liability, cyber, excess/Umbrella, and financial lines, ensuring timely and accurate resolution within policy terms. • Interpret and apply specialized policy wordings and endorsements to assess coverage, exclusions, and limits under Canadian and cross-border programs. • Lead end-to-end claim investigations by coordinating with brokers, legal counsel, forensic experts, and co-insurers in multi-party claims. • Maintain proactive and empathetic communication with insureds and stakeholders to ensure clarity, transparency, and trust throughout the claims process. • Prepare detailed coverage position letters, liability assessments, and indemnity recommendations in alignment with Zurich’s technical claims standards and compliance protocols. • Collaborate with underwriting, actuary, and product teams to relay claims trends and insights supporting portfolio profitability and risk selection. • Uphold Zurich’s customer-centric values by resolving claims with integrity, efficiency, and technical excellence in a fast-paced, evolving risk landscape. • Apply knowledge of Canadian insurance regulations for thorough and informed claims adjustment and litigation management.

• Conducted thorough investigations on various commercial insurance claims including general liability, auto liability, and property, resulting in accurate determination of covered losses. • Collaborated with independent adjusters, legal counsel, and subject matter experts to ensure efficient claims adjustment process. • Communicated effectively with clients and stakeholders to provide transparent updates on claim status and resolution progress.

• Profitability & Revenue Growth Strategies • Predictive Modeling & Data-Driven Decision Making • People Analytics & Workforce Optimization • Market Analysis & Go-to-Market Strategy • Dashboard Creation & Data Storytelling • Team Leadership & Process Improvement

• Led 5 analysts in research methodologies, and to present due diligence reports on absolute return asset classes • Spearheaded investment analyst training by leveraging knowledge on best practices, equity research, financial modeling and CapIQ software to compile and present training materials, enhancing training efficiencies by 50%

• 1st runner-up team member in QUAAF Annual Winter Stock Pitch Competition: Prepared company and Industry research • Authored 4 articles on macro economy, world economy, and finance for QUAAF Newsletter • Drove research, due diligence, stock pitch reports, and portfolio analysis on asset classes for calculated investments

• Led profitability analytics study with CEO and Director, Business Development on import of advanced bio-toilets • Mentored 6 senior analysts on competitive pricing and inventory management, growing annualized revenue by 2.5% • Collaborated with international vendor companies on 4 new partnerships, increasing sales by 12% in 3 years • Spearheaded 4 customer analytics projects to enhance product visibility, improving brand recognition by 15% • Conceptualized diversification into B2C sales, reducing inventory costs by 60% in 3 years through Just-in-Time strategy

• Created revenue maximization framework via predictive and prescriptive analytics, meeting targets with 90% precision • Established best practices for end-to-end data analytics and storytelling, enhancing business development by 75% • Managed 3 analysts, creating project roadmaps, and providing feedback, leading to 15% better employee appraisals

• Steered informed data-driven analytics through modeling and visualization techniques in MS Excel, SQL, and Tableau • Researched product strategy requirements, analyzing sales data to predict revenue at 90%+ statistical confidence • Formulated competitor strategy basis customers and products, increasing annual sales by 11% via time-based pricing

• Pioneered GUI design of financial validation to simply market metric screening of 50,000+ trade units per day • Developed Unix-based automated communication system for software-triggered reminders, reducing SLA breach by 67%