Rohit Raju

As a Program Manager II at Amazon, I led end-to-end geospatial data programs spanning multiple international marketplaces, owning delivery, vendor integration, and process improvements to enable market expansion and higher data quality. The role required coordinating engineering, product, operations, and vendor partners to integrate new data sources, improve ML inputs, and produce executive-ready dashboards for senior leadership. I was accountable for program delivery, vendor SLAs, and mentoring program teams to elevate execution standards. Achievements: ✅ Led geospatial data programs across Australia, Ireland, and Singapore, expanding business into 47 new cities by integrating new data sources and adding ~1M location points. ✅ Improved address consolidation by 30% and increased ML model prediction accuracy by 15% by designing data validation rules and reworking ingestion pipelines. ✅ Secured delivery of 20M missing address records for India by renegotiating vendor deliverables and implementing a staged acceptance workflow to reduce rework. ✅ Boosted team productivity by 20% through audit workflow redesign and automation of manual tasks, producing flash reports and executive dashboards for rapid decision-making. ✅ Reduced data-quality incidents in Brazil and Mexico by implementing targeted QA checks and vendor remediation playbooks, significantly cutting defect escalation time.

As Manager II, Program Operations, I supervised a 60-person audit organization responsible for global address management projects and operational controls. I owned training design, performance coaching, and the delivery of standardized workflows and reporting frameworks to senior management. The role focused on improving operational accuracy, reducing cycle times, and embedding repeatable QA processes across marketplaces. Achievements: ✅ Supervised 60 audit associates, improving team proficiency by 25% through structured training programs and ongoing performance coaching. ✅ Reduced error rates by 20% by implementing standardized audit protocols and corrective action plans across marketplaces. ✅ Increased operational efficiency by 15% via root-cause analyses and targeted process changes that removed recurring failure modes. ✅ Built daily/weekly/monthly reporting frameworks and dashboards that enabled data-driven decisions by senior management and highlighted operational risks. ✅ Delivered Global Address Management projects with recognized high-quality execution by aligning controls, SOPs, and monitoring metrics.

As Manager I, Program Operations, I ran a 25-person team responsible for the manual corrections pipeline for address defects, owning onboarding, reporting automation, and daily performance oversight. The role emphasized shortening ramp timelines, improving throughput, and providing timely operational insights to program stakeholders. Achievements: ✅ Managed a 25-associate manual corrections team, improving data accuracy and workflow consistency by redesigning review queues and quality checkpoints. ✅ Cut report preparation time by 50% by developing and automating reporting tools and metric dashboards used in operational reviews. ✅ Reduced new-associate ramp-up time by 30% through a structured onboarding program and targeted skill workshops. ✅ Monitored performance for 100 auditors across programs, identifying bottlenecks and applying corrective actions to maintain SLAs. ✅ Supported new program launches by aligning operational processes with product and engineering requirements to ensure smooth execution.

As a Senior Program Quality Specialist, I developed SOPs, quality frameworks, and audit protocols to drive consistent operational standards across teams. I analyzed KPIs and audit findings to recommend process improvements and partnered with other teams to resolve quality issues that impacted product and process reliability. Achievements: ✅ Developed and implemented SOPs and quality frameworks that standardized execution across multiple teams and reduced variability in outcomes. ✅ Analyzed KPIs and audit data to surface inefficiencies and recommended optimizations that management adopted to improve throughput. ✅ Partnered with product and engineering teams to address recurring quality issues, influencing feature adjustments and process controls. ✅ Delivered training and guidance to associates to reinforce quality expectations, improving team adherence to QA standards. ✅ Led audits and corrective-action tracking to maintain compliance and continuous improvement momentum. ✅ Designed dashboards and reporting mechanisms to monitor quality trends and audit performance, enabling leadership to make data-driven decisions and proactively address operational risks.

As a Program Quality Specialist, I owned defect root-cause analysis, audit documentation, and liaison activities between operations, product, and engineering to ensure quality requirements were embedded into processes and launches. The role focused on improving data integrity and supporting scalable program operations. Achievements: ✅ Conducted root-cause analyses for defects, implementing preventive measures that improved data integrity and reduced repeat failures. ✅ Maintained audit documentation and corrective-action plans to support regulatory and internal compliance. ✅ Acted as liaison between operations, product, and engineering to ensure quality requirements were included in new launches and process changes. ✅ Supported cross-team initiatives that enhanced operational workflows and reporting accuracy, improving downstream data reliability. ✅ Generated operational insights from audit results that informed process improvements and senior leadership reviews.

I am pursuing my Master of Science in Computer Science: Artificial Intelligence and Machine Learning program from Woolf University

I did my Bachelor of Technology (B. Tech) in Mechanical Engineering from Malla Reddy College of Engineering, Hyderabad, India | 2014