Rohit Singh .

Training Head @ Medanta

About

I help organizations grow by strengthening people, culture, and everyday leadership. With 22+ years of experience across Learning & Development, Organizational Behavior, and Leadership Coaching, I work closely with teams to build emotionally intelligent, performance-driven workplaces — particularly in complex, high-pressure healthcare environments. Currently, as Training Head at Medanta Hospital, I lead initiatives focused on service excellence, employee engagement, and accreditation readiness, including programs like REAL Service Culture, Medanta Training League, and Project RESPOND. I am a Certified Life & Executive Coach and support frontline teams as a Mental Well-being Facilitator, helping individuals manage stress, reconnect with purpose, and build resilience at work. My work is grounded in Emotional Intelligence, which I apply across leadership development, coaching, and conflict resolution to create practical, people-centric outcomes. I collaborate across HR, clinical, and operations teams to create cultures that are sustainable, humane, and performance oriented. Career direction: CHRO | Director – Learning & Culture | Head – Organizational Effectiveness

Country

India

City

Lucknow

Industry

Hospital & Health Care

Skill

Executive Development, Train the Trainer Certified, Human Resources (HR), Human Resources Information Systems (HRIS), Strategic Human Resource Planning, Human Resource Development, Digital Learning, Transformation Programs, Stakeholder Engagement, Knowledge Sharing, Learning Technology, Articulate Storyline, Adult Learning Theory, Dissemination, Training Material, Subject Matter Experts, Kirkpatrick model of Training effectiveness , Training Needs Analysis, Content Development, Training need identification

Experience

Training Head

Medanta

2022-10 - Present · 4 yrs

Lucknow, Uttar Pradesh, India

Designed and executed 50+ training programs, enhancing productivity by 25%. Developed a comprehensive learning roadmap, increasing workforce efficiency. Spearheaded initiatives that boosted NPS from 65% to 82% and employee retention rates.

Training Vertical Head

Apollomedics Super Speciality Hospital

2020-2 - 2022-10 · 2 yrs 9 mos

Lucknow Area, India

I was responsible for identifying training needs,designing and delivering sessions and keep a check on grooming and culture understanding. Led the Service Excellence team to achieve an NPS of 85% (the best NPS across all 72 hospitals of Apollo Group) in July 2022, Won the Service Excellence Championship for March 2022 and July 2022

Corporate Trainer

Freelance Trainer

2015-5 - 2020-2 · 4 yrs 10 mos

Lucknow

Conducted 10,000+ hours of training for students, professionals, and managers across industries. Specialized in Soft Skills, Behavioral Skills, and Management Development Programs (MDPs).

Sales Training Manager

Mahindra Holidays-Elypsia holidays

2013-9 - 2015-3 · 1 yr 7 mos

Mumbai Area, India

Led sales training and business development for Mahindra Holidays. Managed and mentored a high-performing sales team.

Customer Service Team Lead

Tech Mahindra Business Services-Hutchisson

2008 - 2013 · 5 yrs

mumbai

Managed a 15-member team, delivering training, operations, and performance analysis. Oversaw training need assessments, employee engagement, and operational efficiency.

Team leader

Bank of America

2007-7 - 2008-5 · 11 mos

Managed a 30-member team, service level operations, and performance dashboards.

Team Leader-Retail Liablities

ICICI Bank

2005-7 - 2006-6 · 1 yr

Mumbai, Maharashtra, India

Led Retail Liability, Private banking and phone banking teams, ensured compliance, and optimized customer service.compliance with banking regulations.

Team Coach

Intelenet Global Services Private Ltd.

2003-3 - 2005-5 · 2 yrs 3 mos

Mumbai, Maharashtra, India

Trained and mentored customer service teams, improving performance and engagement.

Education

Indian Institute of Management Bangalore

Mirco Masters Certificate in Business Administration

2020-3 - 2023-9 · 3 yrs 7 mos

The MicroMasters program of IIMB comes at the right time to help managers to gain a good understanding of other disciplines such as Accounting, HR, Finance, Operations, Marketing and Strategy. The online courses help to pace their own learning. The knowledge gained from the courses and the program will go long way in helping become more effective and accelerate their personal growth.

Alison

Human Resources

2024-2 - 2024-7 · 6 mos

This course covers the role of a human resource (HR) manager in depth. We begin by defining the eight core roles of human resources management (HRM) to establish the importance of a strategic HRM plan. We also review the key stages of the recruitment process and compare various recruitment strategies. We examine the selection process and compare different testing and selection methods. The course then focuses on the instrumental role that training and development plays in the performance, motivation and retention of employees. We discuss the importance of performance appraisals and explain how HR professionals can manage poor employee performance. The course also illustrates how organizational cultures and strategies can affect 'change processes' within large and small institutions.