Rohit Saran

Central Operations at HQ Process Planning and Optimization: *Scale up Direct Delivery business from vendor to merchant model in 4 cities along with Last mile cost optimization owning all Process Metrics. Implemented new project HP Select where deliveries to merchants of 123 cities are catered via Third Party Courier Partners * Led Operations of HP Select from four warehouses with team size of 25 and responsible for maintaining OTIF, OTD above 90% along with Last mile, Manpower and Packaging Costs in check. Customer Experience and Product Operations: Reduced OWI from 15% to 8% within 3 months for HP Select business with Daily RCA and identifying bottlenecks. *Spearheaded all Product requirements for Direct Delivery and HP Select Business. *Responsible for optimizing the assortment, pricing, and promotion of Oils and Dry Fruits, Flours, Rice’s, and rice products category to achieve business objectives. *Designed, documented, and evaluated metrics to measure and improve new product processes. Identified and closed process gaps for continuous improvements in logistics operations. Successfully launched Delhi NCR, Bengaluru, Hyderabad, Chennai Seller warehouse. Key Responsibilities are as follows: • Category Strategy Development • Assortment Planning, Process Designing • Pricing and Promotion • Supplier Management • Sales and Performance Analysis • Market Research • Cross-Functional Collaboration • Inventory Management • Customer Insights • New Product Introductions • Forecasting and Budgeting Compliance and Governance

* Led Operations of HP Select from four warehouses with team size of 25 and responsible for maintaining OTIF, OTD above 90% along with Last mile, Manpower and Packaging Costs in check. Customer Experience and Product Operations: Reduced OWI from 15% to 8% within 3 months for HP Select business with Daily RCA and identifying bottlenecks. *Spearheaded all Product requirements for Direct Delivery and HP Select Business. *Responsible for optimizing the assortment, pricing, and promotion of Oils and Dry Fruits, Flours, Rice’s, and rice products category to achieve business objectives. *Designed, documented, and evaluated metrics to measure and improve new product processes. Identified and closed process gaps for continuous improvements in logistics operations. Successfully launched Delhi NCR, Bengaluru, Hyderabad, Chennai Seller warehouse. Key Responsibilities are as follows: • Category Strategy Development • Assortment Planning, Process Designing • Pricing and Promotion • Supplier Management • Sales and Performance Analysis • Market Research • Cross-Functional Collaboration • Inventory Management • Customer Insights • New Product Introductions

FC Operations •Ensuring ontime delivery from first mile delivery to last mile delivery. •Investigate problem,analyze root cause and derive solution. •Making a good hygiene in Inventory with the help of Inventory Auditor, as given daily auditor task. •To Oversee the movement, distribution and storage of material of warehouse. •Administrate the warehouse, Inbound, inventory control, material handling, outbound, customer service and transportation. •Stay Completes warehouse operational requirements by scheduling and assigning employees and follow up on work results. •Control inventory levels by physical count, EOQ analysis and reconciling with data storage system. •Responsible for supervising the day to day activities of team members to ensure operations run seamlessly. •Always on ground to monitor and evaluate the performance of team members and ensure that work equipment is available. •At some extent,playing a managerial role on the work site, overseeing the welfare, and productivity level of all workers. •Make available all work related records such as attendance and efficiency core to management for the purpose of payment and other rewards. •Give team member detailed feedback on their level of performance most especially when they are not performing up to company expectations, in order for them to sit up and do better •Check all outgoing stocks to ensure that they are in good condition and make sure that all documents are accurately signed •Ensure that stock inventory is carried out in a timely manner and that it is inline with the stock balance to avoid mixup. Infra Work •Responsible for all infrawork with legal documents work(Drug Licence,Fssai Licence,Trade licence,Agreement,Shop Act,labour licence,etc). •Coordinate with project manager and aligned with vendor as work to be completed as given timeline. racks layout and Bins Allocations for smooth operations of Inventory management. Responsible for generating PO, and taking care of all approval.

• On boarding houses on the Nestaway Portal through sales force in a given TAT. • Achieving highest take rate and maintaining P&L from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues. • Maintaining all the aftersales operational work including tenant on boarding and off boarding. • Leading a team of Property Managers of the Cluster. • Minimize tenant move-outs from the houses mapped to the property manager House On boarding/off boarding. • Managing the society issues where needed. • Run and review different delight activity programs for the guests and stake holders, which in turn reduce the churn percentage • Develop marketing programs for the cluster and train property Managers for the same • Provide inputs to the central digital marketing Team to enhance the cluster performance. • Take necessary actions for inventory control and ensure constant availability across the assigned portfolio • Create tickets through Salesforce against properties through pre audit inspection and get the work done by assigned team.

• My role is to manage corporate accounts in dedicated geographical area, I have to handle existing clients as well as look out for new customers. • To meet decision makers (CEO, CFO, CIO) of companies. Brief them about our products through presentations and demonstrations, explain various benefits of our product to get them onboard with our company. • Co-ordinate with Enterprise decision makers, Team members and Management for special approvals and product plans, • Resolve concerns for tariff plans, networks and device requirement for SMEs. • Handle team of 20 Executives for business development across • Handling 2 distributors in Pune with turnover of more than 1.25 Cr. • Participate in primary and secondary market to ensure all schemes and slabs are communicated till the retailers. • Training Executives for Business Development and expand channel sales through distributor, Retention and Cross/Upsell to existing customer base. • Distributor Relationship and Retention. Adhering with the onboarding process of documentation and uploading the same in FIORI system, and ensuring the TAT. • Provide updates about latest products and plans launched to get maximum revenue. • To meet and review the assigned targets on daily, weekly and monthly basis and to provide detailed report to the reporting manager. • Responsible for EKYC application, POS related queries and runtime query resolution. • Audit and monitor the EKYC activation flow this include co-ordination with the central EKYC support desk. • Training Executives for Customer Servicing, Retention and Cross/Upsell to existing customer base. • Keep employee-retention and motivation levels high through regular review and performance streamlining. • Execute events, activity, marketing promotions, display and customer experience schemes.

• Responsible for managing a sales team of a retail store and handling P&L . • Achieve profitability (Return on Investment) • Increase revenue per footfall by adding customer purchases decisions and revenue generating by cross selling products. • Reaching store targets and increasing profits and increasing Net promoter score of store. • Ensure adherence store process in terms of documentation and systems. • Leading 4 VSE, 1 CRE,1 Data geek team, handling queries and escalation with senior managers

• Analyzing the data generated from Primary research. • Understanding Customer expectations from product. • Understanding schemes/trade loads offered by ICICI Sec.. • Demonstration of ICICIdiret.com portal from client side, and achieving good NPS from client side. • About Mutual Fund and ICICI Securities products. • Customer Relationship, Knowledge of Financial Products

• JSP, HTML, PHP, WAMP SERVER to design and develop the interfaces and MySQL to manage database. • Education services like Online library books booking, and deposit online fee etc.

Two Years Full time AICTE Approved PGDM (Mkt + IT) equivalent to MBA