rohit raj

escalation engineer

About

High-touch Network engineer with 8 years of networking experience in troubleshooting business critical networks, administration, and monitoring of customer networks. My strong communication skills have allowed me to de-escalate upset customers as well as collaborate with multiple departments for proactive customer service. My experience in training and mentoring new hires will help guide Support engineers during an escalation.

Country

united states

City

san francisco

Industry

computer networking

Skill

networking, troubleshooting, ccna, linux, ccnp, infrastructure, wan, computer network operations

Experience

escalation engineer

cisco meraki

2019-7 - Present · 7 yrs 3 mos

network engineering and operations intern

greenlight networks

2014-5 - 2014-12 · 8 mos

specialization senior infrastructure engineer

mphasis

2008-6 - 2010-3 · 1 yr 10 mos

network analyst

mphasis

2010-3 - 2013-7 · 3 yrs 5 mos

teaching assistant

rochester institute of technology

2015-1 - 2015-5 · 5 mos

* Course : Network design and performance * Responsibilities * Work with the professor to design course specific Lab work in Riverbed Opnet Modeler Academic Edition * Guide , Tutor and Grade students in understanding the application of the course work on Opnet * simulations

research assistant

rochester institute of technology

2013-12 - 2014-5 · 6 mos

* Meshed Tree Protocol(MTP) * MTP is a switching protocol that aims at improving the performace of the current network.It will overcome convergence and failure recovery issues Spanning Tree and Rapid Spanning Tree Protocol fail to address. * Currently MTP is being proposed as an IEEE Standard: * http://grouper.ieee.org/groups/1910 * Current Role: * Developing simulation environment to compare performance metrics of MTP against STP * and RSTP * Evaluating proposed protocol’s efficiency to simplify and address convergence issues found * in Spanning Tree (Using OPNET Modeler)