Rohit Kadu

Conduct end-to-end merchant onboarding risk assessment for acquiring and payment gateway merchants across multiple business categories. Perform merchant KYC verification in line with RBI, NPCI, card network, and internal compliance guidelines. Conduct AML screening, sanctions checks, PEP verification, and adverse media screening using Zigram. Review merchant documents including PAN, GST, COI, MOA/AOA, UBO declarations, bank proofs, and ownership structures.

Monitored Debit Card and Internet Banking transactions for suspicious and fraudulent activity. Handled fraud monitoring systems including IFRM, EFRM, and MHA CPP Portal. Conducted fraud investigations and ensured timely actioning of alerts within SLA timelines. Performed rule suggestion and alert testing to improve fraud detection accuracy. Managed cybercrime complaints and NPCI CPP alerts. Coordinated with internal stakeholders for reversal and recovery of disputed transactions. Performed card blocking/unblocking activities during fraud incidents. Maintained fraud MIS reports and audit documentation. Assisted customers during dispute handling and fraud investigation processes. Supported onboarding and training of new team members.

Managed real-time fraud monitoring using Falcon, VRM, EFRM, and RSA systems. Investigated suspicious debit card and internet banking transactions. Conducted alert reviews, fraud analysis, and risk assessment. Handled CPP alerts received from NPCI. Coordinated fraudulent transaction reversals and dispute resolution. Maintained fraud reporting, MIS, and audit records. Assisted customers during fraud claim investigations. Performed rule suggestion and fraud alert optimization activities. Trained freshers on fraud monitoring systems and operational processes.

•Handling fraud detection systems like FALCON , VRM, EFRM,RSA •Rules Suggestions and Rules alert test. •Monitoring Debit Cards & Internet Banking transactions done by Account Holders . •Ensure to Action 100% Alerts timely, without any delay. •Ensure frauds are actioned properly and there is no miss out should be leading to fraudulent transactions. •In case of misuse identified, then liaise with concerned be leading to fraudulent transactions reversal/transaction details of the disputed transactions . •Ensure to block & unblock cards without any delay and update in system remarks properly & thoroughly. •Guiding the customer about the dispute process with respect to the fraudulent transaction identified. •Actioning on CPP alerts received from NPCI. •CPFIR reporting of Declined and Approved frauds on daily basis . •Internal and External Mail Management . •Maintaining MIS of daily actioned cases . •Training freshers .

Performed fraud monitoring and transaction analysis for debit card and internet banking channels. Worked on Falcon, VRM, EFRM, and RSA fraud monitoring systems. Investigated suspicious activities and performed fraud prevention actions. Actioned NPCI CPP alerts and fraud escalation cases. Maintained operational MIS and case tracking reports.