Rohini Iyer

Spearheaded cross-functional collaboration with Business, IT, and Market teams to deploy cutting-edge technologies—RPA, ML, OCR, Generative AI, and Agentic AI—unlocking significant cost savings and operational efficiency. Key achievements include launching a global MS Copilot capability for Customer Operations with annual savings of €50K+, delivering 35,000 hours in productivity gains through touchless automation, and boosting automation adoption by 15% through scalable, cost-efficient solutions. Launched Customer Helpdesk automation for Global Procurement for S2P/P2P to bring next-gen helpdesk capabilities to suppliers and stakeholders. A trusted partner to senior leadership, vendors, and technology teams—recognized for bringing an outside-in innovation lens, driving change through strategic planning, digital transformation, and agile program execution.

Led global collaboration with Geography IT teams, Markets, and Business Units to leverage advanced technologies including RPA, ML, OCR, and Generative AI, resulting in the realization of significant automation potential and cost savings. Identified and executed touchless automation opportunities, directly contributing to a reduction of 35,000 person hours, translating to substantial operational efficiencies and a measurable impact on the business. Proactively identified business growth opportunities by liaising between Business partners and In-Market teams, resulting in the identification and implementation of cost-efficient and scalable solutions, contributing to a 15% increase in automation adoption. Successfully managed strategic relationships with Business Partners, Country IT teams, Product Vendors, and Consulting partners to align technology initiatives with key business priorities. Facilitated the identification of automation opportunities and optimized resource allocation, driving increased efficiency and effectiveness across customer operations. Drove innovation and visibility by presenting transformative automation initiatives and product promotions at Leadership events and conferences, enhancing organizational knowledge and positioning the company as a leader in leveraging technology for business advantage

Successfully led a comprehensive Cloud Migration program for ~1500 interfaces in SAP PI across the APAC region, achieving a seamless transition within a budget of xn--0-9ub.1mn, resulting in a 30% reduction in operational costs and a 40% improvement in integration efficiency. Delivered 50+ integration solutions for global functions and clusters, driving client onboarding, design, and delivery processes, which streamlined operations, resulting in a 25% increase in client satisfaction scores and a 20% reduction in integration cycle times. Efficiently managed budget and resource planning, allocation, and implementation for parallel projects, optimizing resource utilization and ensuring project delivery within allocated budgets, achieving a 95% budget compliance rate. Established robust reporting mechanisms and program governance to track progress and ensure transparency at leadership levels, facilitating informed decision-making and timely course corrections, leading to a 25% improvement in project delivery timelines. Cultivated strong internal and external relations with product vendors, business owners, and technical teams, fostering collaborative partnerships that enhanced innovation and service delivery, resulting in a 15% improvement in issue resolution turnaround times and 99.98% composite service uptime. Successfully contributed to achieving 100% go-green KPI reporting by providing crucial support for global risk and vulnerability analysis and management.

Directed a strategic IBM MQ Simplification Program across Europe, overseeing the successful migration of 400 interfaces to SAP PI across 26 factories, Sales Units (SUs), and Distribution Centers (DCs). Achieved project objectives with cost reduction of 20% of budget and ahead of schedule, resulting in enhanced operational efficiency and reduced license and maintenance costs. Instrumental in driving efficiencies and cost savings of €6mn through the Transformation Initiative, optimizing integration processes and streamlining workflows across diverse manufacturing and distribution environments. Established and maintained strong relationships with key stakeholders, including Factory Directors, Geography IT teams, Global Procurement, Vendor Partners, and Support teams, fostering collaboration and ensuring alignment with project objectives, this collaboration led to a 30% improvement in stakeholder satisfaction and SLA scores by 10%. Evaluated program risks and issues systematically, developing robust risk mitigation plans that led to Zero disruptions and ensured project continuity, which contributed to a 25% reduction in project-related issues and enhanced overall program stability.