rohail khan

* Providing Level-1 and 2 support to corporate clients. * Deal technical queries of the valued clients related to Internet, MPLS VPN, Layer 2 VPN and other Data connectivity. * Performed troubleshooting and resolved customer problems on L2/L3 devices from renowned vendor such as Cisco, Raisecom, Maipu, BDCOM as well as Multinet provided equipment and solutions. * Provided technical support to Financial Institutes and clients including MCB, Habib Bank Limited, Samba Bank, Bank Al-Habib, Meezan Bank, Silk Bank, Faysal Bank etc. * Took ownership of and solved complex customer issues after coordinating with third party and relevant departments where and if necessary. * Provided technical support for email relay and SMTP related issues. * Prepared and delivered documentation of problem description,root cause analyses (RCA) and findings to appropriate escalation point.

Internship at Electronic Engineering Depot. (EED) Worked in Navigational Aids, Telecom Section, VHF/UHF Section, HF Section, General Electronics & Radar Central Workshop

Internship at Pak Capital Exchange, NTC Worked at Data Comm. Division, Switching Division, Transmission Division & Phones Division

Intern at TELECOM & SCADA Department

Summer Internship at Technology (OAN) Department