Rogério Ornelas, PMP, MBA, PSM I

• Manage hospital infrastructure, assets, IT, high-complexity construction projects, and clinical engineering • Lead a portfolio of more than 90 projects, including digital transformation, quality certifications, and major expansion works • Develop award-winning BI solutions to support executive decision-making • Implement project management methodology aligned with ISO standards and market best practices • Negotiate contracts for the purchase of hospital products and services, including Linear Accelerators and surgical robots • Lead BID processes for outsourcing services such as cafeteria, parking, and laundry, reducing costs while increasing efficiency and quality • Coordinate preventive and corrective maintenance in clinical engineering, ensuring SLA compliance and reducing equipment downtime • Prepare and manage infrastructure budgets, controlling CAPEX and OPEX expenses, implementing cost-reduction initiatives, and maximizing return on technology investments • Integrate technical, clinical, and administrative areas within hospital management Main Projects and Achievements: • Implementation of a project management methodology aligned with ISO standards and best practices, resulting in the efficient execution of more than 90 digital transformation, quality certification, and large hospital expansion projects, with direct impact on infrastructure modernization and growth • Strategic negotiation and acquisition of high-technology equipment, such as a US$3M Linear Accelerator and surgical robots, along with the leadership of BID processes for outsourcing essential services, delivering operational cost reduction, increased efficiency, and proven improvement in hospital service quality • Construction and structuring of a Cancer Center in partnership between Hospital Biocor and the Oncoclínicas Group — a project with an investment exceeding R$ 70 million

High-complexity general hospital

• Management of the project portfolio, implementation of the project management methodology, development of BI solutions, and administrative management. Direct follow-up with the Executive Board on all strategic projects of the company, including the implementation of the entire project monitoring methodology in accordance with ISO 27001 requirements. Development of the BIOCOR BALANCE solution using the QLIKVIEW platform (a BI project awarded by Healthcare Management magazine — specialized in healthcare management and hospital innovation — as Excellence in Healthcare, Technology category – 2014). • Development of a management model based on visual management dashboards. Participation in advising executive leadership on topics related to IT Management, Health Insurance/Provider Management, and Financial and Administrative Management. Advanced knowledge of the MV Hospital Management System data model. • Project management in Engineering — construction of the ONCOBIO Oncology Clinic (9,000 m²), including three radiotherapy bunkers. • Project management in Engineering for the new Biocor Hospital facilities (Emergency Department, inpatient units, Pathology Laboratory, retrofit of 28 double suites, new Pediatric ICU facilities, and construction of four new operating rooms — totaling 5,000 m²).

• Managed the end-to-end customer journey, covering infrastructure setup, system installation and deployment, daily operational support, service desk activities, post-sales visits, and full project lifecycle management, ensuring customer satisfaction and successful delivery. • Led multidisciplinary customer service and technical support teams, implementing performance management frameworks and SLA metrics to improve customer experience and operational efficiency. • Planned and coordinated daily service delivery operations using workflow tools and ERP systems, ensuring on-time delivery, reducing rework, and increasing team productivity. • Managed service contracts, including technical and financial analysis, cost control, and contract renegotiations to maximize profitability and mitigate operational risks. • Developed and monitored service KPIs through dashboards and analytical reports, supporting strategic decision-making and continuous process improvement. • Implemented customer service quality policies aligned with ISO standards, conducting training programs and internal audits to ensure regulatory compliance and service excellence. • Negotiated with suppliers and strategic partners, managing qualification processes, contracts, and SLAs to ensure high-quality outsourced services and supplies. • Prepared departmental budgets and financial forecasts, leveraging BI tools to identify cost-saving opportunities and increase profit margins. • Led team development and training initiatives, applying corporate training methodologies and continuous feedback to strengthen technical and behavioral competencies.

• Implemented electronic document management systems, achieving significant reductions in operational costs and improving information accessibility and compliance. • Developed and delivered Executive Information Systems (EIS) for major financial institutions, including Banco do Brasil, Santander, and HSBC, supporting executive decision-making and performance monitoring. • Coordinated and led software development teams across mainframe, Windows, Unix, and Novell environments, ensuring on-time delivery and alignment with business requirements. • Worked with multiple programming languages and database platforms, including COBOL, Delphi, Oracle, and SQL Server, supporting legacy modernization and system integration initiatives. • Supported strategic projects in the credit card business, contributing to process optimization, operational efficiency, and improved transaction processing within banking environments.

• Developed and maintained core banking systems for checking accounts, savings products, and institutional agreements, ensuring stability, regulatory compliance, and business continuity. • Delivered and supported mission-critical solutions for Brazilian Social Security (INSS) benefits, operating under strict availability, security, and reliability requirements. • Supported complex integrations between financial, payment, and revenue collection systems, improving data consistency and operational efficiency. • Worked in high-security, high-availability environments, following best practices for risk management, access control, and system resilience. • Contributed to large-scale technology modernization initiatives, supporting legacy system evolution and digital transformation programs.

• Contributed to the design and development of multiple enterprise systems, including a State Agreements Management System and a Supply Control and Administration System supporting government agencies. • Participated in the development and administration of a Human Resources Management System, supporting core HR processes and operational efficiency.

Pós-Graduação Latu-Sensus em Análise de Sistemas de Informação (1995/UNA);