roger wong

* Managed R&D schedule and acted as a liaison between the R&D team and the Sales and Marketing team * Analyzed product feedback from customers, understood and evaluated customer’s needs and requirements, and prepared product change request to the R&D department * Facilitated team meeting regarding product status update and market requirements, consolidated and prioritized R&D initiatives after team meeting * Prepared training materials and provided technical training for electrical and power metering knowledge and to customers and sales representative * Provided technical and product application support to the sales team, communicated with customers to determine product requirements and recommended suitable products and solutions to customers

* Applied lean manufacturing techniques utilizing Kanban and Kaizen to improve operation efficiency * Developed system specification documents and confirmed system usability based on customer’s usage requirement and feasibility * Reviewed and released custom mechanical engineering designs and electrical distribution diagrams, validated and approved bill of materials, prepared purchase requisitions for custom parts and instruments * Facilitated project kick-off meeting with different teams such as production, engineering, software, procurement, after specification is signed by customer * Developed and executed validation test plan according to ISO standard for system acceptance test, ensured all laboratory automation systems comply with the Thermo Quality System * Planned, directed and coordinated on-site systems integration, installation and commissioning

* Worked on the Microsoft XBOX 360 project, performed tester validation and installation on production lines * Troubleshot non-conforming test equipments and investigated issues, prepared corresponding documents for Engineering Change Request (ECR) to improve production yield and maintained quality consistence among testing equipments * Built and maintained test suites for XBOX testing software using XML, Xscript and Jscript, gathered and analyzed test logs from MS SQL server and performed troubleshooting for failing testing equipments * Assisted in commissioning production line on-site, provided on-site software/networking support and training to local manufacture engineers and technicians re: various Cimtek testing stations/equipments

* Programmed Omron PLC for automation testing and designed Labview interface for product validation test * Performed software testing for electronic modules according to the customer’s specifications * Organized and handled bill of materials for PCB developments using Excel * Became familiar with safety codes when working with heavy electrical equipments

* Documented and analyzed business processes, screens and report layouts, and conducted data * flow analysis and business process modelling * Conducted workshops with stakeholders to elicit and document business, system and * technology requirements * Prepared business cases, business plans, project charters, project plans, RFI/P/Qs and * other formal project documentation * Prepared reports to management, supporting recommendations on changes in technology * solutions, business methods and business processes including appropriate staffing levels, * resource allocation, etc. * Prepared, or contributed to technology solutions including use cases, use case models, and * supplementary specifications including screen mockups, report mockups and business * rules * Conducted studies on the feasibility of integrating technology and processes to deliver a * range of services to a specific client or to a geographic location

* Developed business requirements to support the development of IT and integrated business solutions * Understood and evaluated underlying business goals, liaised among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business process, policies and information systems * Developed business logic workflows for new policies and regulations due to the Ontario government’s mandate to operationalize new legislations * Provided high level assessment of costs, benefits and risks to develop and deliver total business solutions * Provided analysis and suggestions to allow business processes to operate effectively * Prepared relevant project management documentations for the Ontario Public Service (OPS) Unified I&IT Project Methodology (UPM) gating process

* Represented City of Toronto Solid Waste Management on various committees and in attending workshops, seminars and exhibitions such as the Tower Renewal Project and the Home Show Toronto * Promoted and provided waste diversion education to City of Toronto multi-residential buildings and non-profit/charity/institutional organizations * Liaised with members of the public, contractors, City divisions, districts and elected officials to address and resolve issues related to waste management collection programs * Conducts site visits, field studies and analyses collected and available data to determine trends in program participation and customer feedback * Coordinated the implementation of new waste management diversion programs