roger wang

* Trained and supervised six employees * provided motivation and support * Oversaw preventive maintenance for the facility and equipment * Provided excellent customer service * fulfilled orders for fast-paced restaurant

* Served as first point of contact for customer with complaints, queries, request, feedback, etc. * Sort or classified information according to guidelines such as content, batch number, number of years customer has been with bank, or purpose * Recorded over 50,000 order forms, applications and requests by using logbooks * Responsible for proper scrutiny and recording of the complaints received from customers * Prepared daily reports on daily activities of customer care team

* Drafted, transcribed, revised and e-filed simple to moderately complex legal documents, briefs, contracts, agreements, pleadings, court papers and correspondence * Mailed, faxed and arranged for delivery of legal correspondence to clients, witnesses and court officials * Provided administrative and clerical support to department heads and teams * Maintained files for correspondence, expense reports, and billing

* Key Accomplishment: Provided weekly reports and daily trends with Excel * Performed daily and monthly updates such as Retail Sales, TRAD, MOODY and GB1M * Tracked and input client requests for new data creation via DRQS and ADSK * Created over 30,000 tickers in Bloomberg for the International Monetary Fund

* Generated income reports utilizing excel worksheets. * Worked directly with the supervisor to organize private documents of clientele * Prepared and maintained proper utensils for service * Assisted caretaker and developed positive relationships with clients

* Operative role focused on providing Wealth Management Americas clients with product support and general account information. * Resolved average of 250 inquiries per week by consistently exceeding performance benchmarks by 25%. * Provided timely service to 200+ customers per week by conducting telephone and email correspondence. * Trained 5 client resolution specialists in system navigation and telephone interaction with clients. * Attained 1:1 resolution-upon-first-contact ratio by demonstrating superior ability to retain information and provide fast and accurate responses to clients.

* Thales Avionics, Operative position in civil aerospace industry concentrated on prioritizing and processing repair orders, researching and selecting suitable vendors while continuously coordinating information between various stakeholders. * Provided outstanding service repairs respecting tight deadlines while maintaining lowest error rate within team with less than 1% and personal KPI of 95% (overall operations support team of 90% KPI). * Resolved up to 10 operational repair problems daily for airline companies and brokers of individually owned planes, ensuring operational efficiency and cost-effectiveness. * Resolved day-to-day repair issues coordinating endeavors with line managers, virtual shop team, client support resolution and logistic service manager. * Managed repair database providing up to date information on customers, invoicing and shipping information. * Trained team of 5 new hires during department leads leave of absence.

* Bank of America Merrill Lynch, Operative position with emphasis on providing technical and analytical support to clients including depositories, agents, trust officers, portfolio managers, and brokers to facilitate the processing of specific actions. * Ensured reconciliation of events accurately and on time. * Process mandatory and voluntary corporate actions in timely manner while mitigating risk associated across several entities. * Cooperated closely with traders to ensure clients elected properly and to determine the correct price was set. * Helped implementation of new web service by providing continuous tests and system breaches, fixing errors and reporting to developer's team. * Researched inquiries using financial platforms such as DTC, Bloomberg, and CCH. * Coordinated with other financial institutions, various business units and other department members regarding liability and event details.