Roger Biganzolli 🏳️‍🌈

• Drive end-to-end strategy and delivery of AI-powered solutions for automated support aimed at delivery partners, leveraging advanced chatbots and NLU/NLP technologies to orchestrate seamless, scalable support experiences. • Lead cross-functional teams (engineering, data science, product, and operations) to continuously evolve our conversational platforms, improve automation rates, and minimize escalations to human agents. • Apply analytics and structured experimentation—including A/B testing and CSAT measurement—to identify pain points, optimize user journeys, and prioritize impactful improvements. • Champion technical excellence by addressing systemic issues such as data pipeline reliability, intent classification challenges, and performance monitoring to boost system resiliency. • Foster a culture of collaboration and continuous learning, aligning stakeholders around a data-driven vision for delivering high-value, automated customer service within the delivery partner ecosystem.

• Led product vision and strategy for a platform managing "unhappy paths" across last-mile logistics, with a focus on delivery cancellations and operational interventions. • Acted as an internal service provider enabling smooth integration for customer support (both automated and human), ensuring reliability and minimal friction for client teams. • Championed advanced analytics for diagnosing bottlenecks, defining KPIs, and continuously measuring impact on operational efficiency and partner performance. • Established robust frameworks and processes to reduce failure rates, improve response coordination, and drive cross-functional collaboration on interventions.

Leadership of multidisciplinary teams, aligning product vision with data, analytics, and engineering solutions. Solid experience in logistics, anti-fraud operations, and financial/tax flows focused on delivery partners. • Led multicultural teams in data science projects, from experimental design (e.g., backtests) to the development of data pipelines (ETLs), data visualization, and the creation of predictive and automation models. • Translation of business challenges into technical solutions, facilitating communication and understanding between Product, Business, and Technology teams. • Active involvement in diagnosing, documenting, and mitigating weaknesses in data flows and analytical processes.

• Location intelligence team leader responsible for discovering and managing tools for logistics optimization (hypothesis elaboration, testing, validation and reporting). • Supports the definition of technical requirements for products that are based on spatial solutions. • Responsible for managing the spatial data preparation and curatory for logistics operations.

• Focal point for development solutions for logistics optimization, routing planning accuracy and reduce financial losses. • Responsible for metrics definition, monitoring and automated reporting of simulations and tests to redefine operational parameters. • Curates and builds datasets and dashboards that support decision making based on spatial data.

• Quality assurance of datasets and visualization products. • Support the elaboration of technical and budget proposals for the commercial teams. • Provide training to internal teams related to spatial analyses and database management.

• Provide processed information and spatial data visualization products (reports, dashboards, digital maps). • Implementation of requirements for geospatial data collection, exchange and production with internal partners. • Conceptual, logical and physical modelling of geodatabases.

• Data collection, mapping and providing spatial and quantitative analysis to internal partners.

• Intern of Cartography and Geoprocessing team responsible to support the spatial data collection and map making processes.

• Multidisciplinary team intern of hazard and risk assessment projects in socially vulnerable areas.

Student Researcher belonging to the group "Morphodynamical processes in a humid tropical environment: evaluation, modeling and prediction". Development of mapping and assessment of predictive models of landslide susceptibility and erosion processes in the State of São Paulo, Brazil.

Assessment of São Paulo bicycle network infrastructure using methodologies of cyclists routing, quantitative determination of safety perception and pavements quality. Dissertation: "Contribuição para a avaliação da infraestrutura cicloviária do município de São Paulo por meio de parâmetros geométricos e de qualidade de pavimentos" Available in:

Exchange student awarded with the “Academic Merit Scholarship” provided by bilateral agreement between the University of São Paulo (Brazil) and the University of Sevilla (Spain).

Undergraduate thesis: "Inventário de escorregamentos rasos de 1967 e sua influência na análise de suscetibilidade na bacia do Rio Guaxinduva, Caraguatatuba (SP)". Participation in national and international events and publications, highlighting the study presentation at the "Regional Geographic Conference" of the "International Geographical Union" held in Santiago, Chile in November 2011.