daniel roeder

Maintained responsibilities previously held under Support Supervisor title. Managed a Server Engineering team responsible for supporting the customer facing web application servers and SQL databases for over 600 customers using the application CensiTrac. This infrastructure includes a combination of customer hosted and Amazon AWS servers. Implemented customer interfaces with other critical hospital applications.

Managed and trained a team of IT Analysts providing support for both employees, and users of Censis Technologies Inc. Worked closely with Development, and Account Management to provide Tier 3 support for the application CensiTrac. Maintained the internal IT infrastructure including the management of firewalls, security, networks, assets, and internal servers. Supported the hardware needs of over 50 employees. Administered the applications Office 365, Salesforce, PSA, and FinancialForce. Planned and implemented all technological needs for multiple yearly conferences.

Worked directly with the COO to oversee the planning and implementation for more than 30 projects. This included developing project plans and documentation, working with IT and Sterile Processing departments to ensure all project milestones were completed on time, assigning internal resources for each milestone, and regularly providing up-to-date statuses for each project. Additional responsibilities included acting as the administrator for the CRM software Salesforce, managing the internal phone system, and acting as Tier 2 support for the software Censitrac.

Supported clients that use the software Censitrac. This includes answering any questions, resolving issues with the application, building relationships with the clients, and troubleshooting hardware issues. Acted as the administrator for the CRM software Salesforce. This included customizing the software for other departments, analyzing the system and implementing process improvement, training users, creating reports, managing security, and using third party tools to help department’s complete necessary tasks.

Maintained computer systems both onsite, and at a remote office. This included support for all computers, hardware, software, printers, servers, networks, user profiles, and EMR systems. Set up computers, printers, scanners, and other equipment for users. Accountable for assisting employees with an EMR software transition from Misys EMR to eClinicalWorks EMR. This included quickly learning both systems, training users, analyzing the business to implement the most efficient work flow, and working with the software supplier directly to resolve issues.

Actively involved in the development and support of the application Censitrac. Activities include identifying issues, performing bug fixes, software testing, and working with customers directly to create enhancements for the application. Performing the responsibilities of Tier 3 support which include resolving issues presented by Account Management and answering technical questions. Additional responsibilities include performing IT support for 40+ users, administering the internal phone system, administering the CRM software Salesforce, and managing the company website.

Maintained responsibilities previously held under IT Manager title. Manage a team of IT professionals located in both St. Louis, MO and Franklin, TN currently supporting over 120 employees and 1200 customers. Oversaw IT needs throughout an acquisition including the merging of multiple business critical applications. Successfully orchestrated, budgeted, and completed numerous IT infrastructure projects. Facilitated open communication with other departments to improve efficiency of IT support within the organization.