Rodrigo Victor, CFP®

Pioneiro em criar soluções que revolucionam o atendimento e as vendas no Brasil. 🌟 À frente de uma startup com a missão de empoderar pequenas e médias empresas, lidero a criação de estratégias inovadoras que combinam eficiência, tecnologia e um toque humano. Meu foco está em: 🚀 Desenvolver e implementar soluções personalizadas que otimizam processos e geram resultados tangíveis. 💡 Tornar o atendimento contínuo e eficiente uma realidade para nossos clientes, 24/7. 💰 Ajudar empresas a reduzir custos, aumentar receita e conquistar relevância em seus mercados. Na Autonom.ia, acreditamos que cada cliente merece excelência. Estou construindo um time e uma cultura para transformar essa visão em resultados reais.

Como CEO da Hub2You, minha missão é garantir que a empresa cresça de forma escalável e sustentável, consolidando-se como a insurtech líder em automação e inteligência artificial para corretores e seguradoras. 📌 Minhas responsabilidades na Hub2You: ✔ Definição da estratégia de crescimento da empresa, alinhando inovação, tecnologia e necessidades do mercado de seguros. ✔ Liderança das áreas de Produto, Tecnologia, Operações e Experiência do Cliente, garantindo excelência na entrega e evolução contínua da plataforma. ✔ Desenvolvimento de parcerias estratégicas com seguradoras, corretores e players do setor para impulsionar a adoção da Hub2You. ✔ Expansão comercial e financeira, supervisionando modelos de receita, investimentos e rentabilidade da operação. ✔ Gestão da cultura organizacional, promovendo um ambiente inovador e orientado a resultados. 📈 O que estamos construindo? Uma solução que automatiza 70% das tarefas repetitivas dos corretores, tornando suas operações 10x mais rápidas, reduzindo custos operacionais em até 40% e oferecendo atendimento digital humanizado via WhatsApp e outros canais.

● Responsible for Saque e Pague's brand and customer life cycle, through managing the phases of segmentation, acquisition, monetization, retention and recovery, bringing the customer to the center of everything, having customer recognition and choice, driving company results; ● I am a leader in defining the positioning strategies, performance and values before all stakeholders, to be in compliance at all customer touch points; ● I am also in charge of customer service, following through with SLA, valuing quality, resolution and routing of issues; ● Seeking understanding about the main behavior of the target audience and developing strategies for the customer acquisition stage; ● I also work in the solution and diagnosis of conflicts between consumers and Saque e Pague, through customized contracts and sensitization of the teams involved, rescuing the customer's trust; ● Responsible for identifying opportunities, behavior patterns. Disseminating knowledge about the customers to the other areas. Expanding the company's internal knowledge about customer behavior, regarding the potential market fit and giving a better direction for the use of financial resources; ● I develop and ensure the execution of retention strategies, mapping the points of friction and designing strategies to mitigate problems and strategies for customer recovery. ● I also act in ensuring the level of quality expected in Level interactions , with monitoring calls and WhatsApp interactions, sharing good practices and opportunities through feedbacks; ● And finally, I am responsible for structuring and developing training through the needs identified by the commercial, customer service and marketing directorate, documenting and making materials available.

● I worked as Head of New Business, bringing strategic partnerships to the Vice-Presidency of the External Channel. ● I was responsible for the end-to-end vision, from prospecting, implementation, monetisation and support to Medium and Wholesale Clients. ● I led the development of new projects and distribution channels, either in the physical or digital environments. ● I took care of a Senior Team, which was skilled in the Hunter e Farmer initiatives, working on the building of projects according to the client’s necessities, creating value, satisfaction, and consistent results.

● I was responsible for the financial acquiring business. ● I boosted the strategic vision of the business levers and the mapping of opportunities. ● I was the spokesperson, responsible for simplifying GetNet’s operations in the internal structures of Santander Bank. ● I broadened the vision of the segments for companies and individual taxpayers for the financial acquiring business. ● I took care of the identification and improvement proposal in processes and products. ● I supervised the life cycle of commercial initiatives.

● I was responsible for the strategy, execution, and results of the Consigned Credit Product, performing in the acquisition of new companies to offer the solution. ● I worked on the direct management of the skilled team. ● I developed and supported the execution of the tactical plan. ● I was responsible for training the sales team. ● I took care of the relationship with clients, including companies, and final clients, who hire the product from the agencies; ● I monitored the analysis of results and the presentations for the High-Hierarchy Board Members; ● I took part in marketing projects, business evolution, new technologies, products, and operations.

● I took part in the release of the project "Santander GetNet Credit Card Machine". ● I developed the Value Offer for our company partners and the training material for the initial placement of the product in the market. ● I lead the training of over 400 Managers in Corporate Persons in the states of RS, SC, PR, MS, MT, AC, and RO. I was responsible for offering and the relationship with huge groups, franchises, and other clients of the bank.

● I was responsible for the offer, training, and distribution of the Credit Cards issued by the bank in the states of MG, ES, GO, TO, and Federal District until July of 2008. ● I took care of the development of segmented actions for the internal and external audiences. ● I was acknowledged with the Feras 2008 Award, for standing out in sales in the Board of Rede Sul.

● I led a team with 200 Insurance Managers, social security, and capitalization allocated in the agencies of the bank in the states of MG, ES, GO, TO, and Federal District. ● I was responsible for defining strategic and tactical plans for working together with the regional superintendencies and collaborators. ● I took care of the development of actions, training, and team development. ● I was acknowledged with outstanding performance in sales of “Life Insurance - Regional Agency BH Downtown - 2005” and “Outstanding Performance in Social Security - 2006”

● I took care of the management and offer of Insurance, Social Security, and Capitalization to the clients of the bank agency Santo Agostinho-BH. ● I led the training of the Managers of Relationships, development of internal incentive campaigns, and tracking and analysis of results. ● Responsible for consultant operations, which were aimed at answering the client’s needs. ● I was acknowledged as a National Outstanding Person in the “Campaign of Sucesso em dobro 2002”, with special mention to “Social Security Attraction 2003” and the Award Outstanding performance in General Sucursal BH - 2004”.

O curso foi conduzido pelo professor Richard E. Simpson, Ph.D em Gerenciamento Executivo. O Dr. Simpson estudou o processo de planejamento estratégico com Peter F. Drucker (Claremont Graduate School), em meio a outros estudiosos ilustres. Programa : Análise ambiental e exploração de oportunidades Avaliação interna e externa; forças externas que afetam as políticas de negócios; analise competitiva; análise da indústria. Casos de negócios. Do Planejamento Estratégico ao Pensamento Estratégico Ferramentas e técnicas de previsão; tipos de estratégias; estrutura e estratégia de correspondência; reestruturação e reengenharia; gerenciar resistência à mudança. Casos de negócios. Estratégia: métodos de execução e controle A natureza da avaliação da estratégia; principais indicadores de desempenho e balanced scorecard; alinhamento estratégico e planejamento de contingência; Casos de negócios.