rodrigo castilhos

mission control center hybrid operations

About

MCC Hybrid Ops Deployment Support Lead for LAC region

Country

brazil

City

porto alegre

Industry

computer software

Skill

java, software development, integration, sap, sql, javascript, erp, sap netweaver, software engineering, xml, html, microsoft sql server, oracle, linux, software project management, c, c++, java enterprise edition, sap products, enterprise resource planning

Experience

student researcher

unisinos pipca cromos lab cnpq

2004-8 - 2006-8 · 2 yrs 1 mo

student

unisinos

2002-1 - 2006-1 · 4 yrs 1 mo

Computer Engineering with Electrical Engineering emphasis.

product support consultant

sap

2007-7 - 2010-2 · 2 yrs 8 mos

author

papo de homem

2006-12 - 2010-1 · 3 yrs 2 mos

center of expertise support engineer

sap

2010-3 - 2018-2 · 8 yrs

Center of Expertise Support consultant at SAP Solution Support managing critical customers, escalations, delivering worldwide onsite services in the Java, Enterprise Portal, Mobility, Solution Manager, Root Cause Analysis, Run SAP Like a Factory and Operation Control Center areas.

mission control center hybrid operations

mission control center hybrid operations deployment support lead

sap

2018-2 - Present · 8 yrs 8 mos

SAP MCC Deployment Support Lead for Latin America and Caribbean region responsible for providing guidance, best-practices and methodologies to Frontoffice Support in order to ensure excellence and value delivery to customers. We work identifying areas of IT operations relevant to Cloud and onPremise landscapes, orchestrating work streams between different SAP teams and experts delivering innovation and best run practices through value based scoping, sizing, opportunity pipeline management and quality checks execution. We contribute with experience and knowledge effectively working as trusted advisor of our customer's trusted advisors.