Rodrigo Inocencio

Currently leading the commercial strategy for Leite de Rosas in São Paulo and the South of Brazil. Focused on growing market presence, developing key partnerships, and driving results across retail and wholesale channels. Experienced in key account management, Cash & Carry, and regional networks, with a hands-on approach to execution and team leadership.

Responsible for managing and developing strategic accounts, strengthening partnerships, and driving business results. Experienced in commercial planning, negotiation, and market expansion, with a focus on sustainable growth and excellence in client management.

• Performing accurate and efficient data analysis and annotation. • Applying specific guidelines to diverse AI-driven projects. • Supporting linguistic data improvement initiatives in Portuguese. • Collaborating with global teams in dynamic, tech-driven environments.

• June 2024 to November 2024: Led Regional Cash & Wholesale accounts, managing clients like Comercial Esperança, Tenda, Roldão, and Spani, with an average revenue of 20 million. • April 2022 to March 2023: Oversaw national accounts in São Paulo state, including Atacadão, Assaí, Carrefour, GPA, and Lojas Americanas, achieving an average revenue of 53 million. • April 2021 to April 2022: Managed the Midwest region with a focus on national Cash & Retail accounts, including clients like Atacadão, Assaí, Carrefour, and GPA, with an average revenue of 8 million. • December 2019 to April 2021: Led New Business, Food Service, and E-commerce, managing clients such as Lojas Americanas, Magazine Luiza, Coco Bambu, Vivenda do Camarão, among others.

As a Customer Service Ambassador, I excel in building customer relationships, resolving issues, and providing exceptional support. I have deep product knowledge, strong communication skills, and thrive in problem-solving. I collect and relay customer feedback, collaborate with teams, and stay updated on industry trends for continuous improvement.

As a Customer Service Ambassador, I excel in building customer relationships, resolving issues, and providing exceptional support. I have deep product knowledge, strong communication skills, and thrive in problem-solving. I collect and relay customer feedback, collaborate with teams, and stay updated on industry trends for continuous improvement.

Experienced in various roles within the entertainment industry, including Box Office Seller, Usher, Scanner, Turnstile Support, and Runner. Skilled in ticket sales, customer service, guest guidance, ticket scanning, entry management, and on-site tasks. Committed to delivering exceptional experiences, ensuring customer satisfaction, and contributing to successful events.

Experienced Event Staff professional with a passion for creating memorable experiences. Skilled in managing event logistics, delivering exceptional service, and problem-solving. Collaborative team player with a focus on continual improvement.

• Regional and National Key Account Management. Responsible for volume negotiation, merchandising activities, pricing strategies, and promotional initiatives at the point of sale. • Operating through the distribution channel in São Paulo. • Regional accounts served include Sonda, Bergamini, Bergamais, Andorinha, Barbosa, Paraná, Ricoy, St Marchê, Emporium São Paulo, Mercadão Atacadista, and Eskala. • National accounts include Shell Select, Kalunga, Petz, and Cobasi.

• Conduct in-depth market research to identify opportunities and challenges. • Develop comprehensive marketing strategies to increase brand awareness and drive sales. • Tailor messaging to target specific customer segments and address their needs. • Utilize digital marketing channels to engage the audience and expand the brand’s online presence. • Build and maintain strong customer relationships to ensure satisfaction and loyalty. • Set sales targets, deliver compelling sales pitches, and negotiate contracts. • Monitor and analyze performance metrics to make data-driven adjustments. • Collaborate with cross-functional teams to meet customer needs effectively. • Explore new market opportunities and stay updated with industry trends. • Conduct competitive analysis and manage budgets effectively.

This course offers a comprehensive set of skills for a successful career in the advertising industry with a focus on English language proficiency in a business context.