Rodrigo Adolfo Pinella

Customer Success Manager @ Viseven

About

I am a person who likes to stay focused on my work area, meet goals, and then look for more to do. I gain new knowledge easily, as it is in my great interest to learn as much as possible and cover as much information on various topics as possible. Regarding social, I maintain close relationships with my peers and I seek to make the most of it by empowering others to exploit their capabilities. I enjoy working in diverse teams as I believe that many heads and perspectives think better than one and they will always provide solutions in a more efficient and faster way. Friendly, ambitious, proactive, and docile would be the words to summarize a little of my profile.

Country

City

Argentina

Industry

Information Technology & Services

Skill

Support Management, Business English, Communication, Sales, Solid Professional Standards, Reliability, Windows Server, Interpersonal Skills, Troubleshooting, Customer Relationship Management (CRM), Veeva Vault, Veeva CRM, Salesforce.com Administration, Microsoft Teams, Jira, Microsoft Access, HTML, Customer Support, Microsoft Excel, Data Entry

Experience

Customer Success Manager

Viseven

2024-3 - Present · 2 yrs 7 mos

Argentina

Deployment Engineer / Technical Support

Viseven

2021-7 - 2024-1 · 2 yrs 7 mos

Performing tasks like: The content deployment upon request to Vault / CRM system. The content metadata setup according to the checklist in the Vault / CRM system. The content distribution for target audience, verification of the content availability The content lifecycle management Processing of incoming request (Mail, Jira) regarding content deployment and content related issue Resolve Issues with content availability and functioning in collaboration with Development Teams Handling of Emails Broadcasting on demand Customer feedback and requirements processing Publish content from CMS to Salesforce Marketing Cloud (SFMC) Validation HTML email content Upload documents and assets to SFMC Creation email templates based on SFMC blocks functionality Creation different types of recipient Prepare reports of email sending Veeva CRM CLM content uploading Veeva Vault CLM content uploading Veeva vault Approved Emails uploading OCE Sales CLM content uploading Agnition Rainmaker CLM Uploading

Technical Support Engineer

A.N.S.V (Agencia Nacional de Seguridad Vial)

2019-8 - 2021-7 · 2 yrs

Buenos Aires, Provincia de Buenos Aires, Argentina

I have performed tasks in the back office of the National Interjurisdictional Transportation License System. Of these tasks corresponds data processing, search for manual errors being QA of the developments carried out in it, training for the providers that use said system, technical support for it and continuous improvement of the system itself. Likewise, I also fulfill tasks related to the payments that the procedures entail, performing the bank reconciliation of these and ensuring their correct processing and accreditation.