Rodolphe Bedu

- Build ecommerce websites to sell products online to US and Canadian customers - Negotiate and build efficient partnerships to become the best distributor on the market by focusing on quality, customer service and availability - Optimize site frequentation, design and speed - Optimize SEO and website content to bring in qualified trafic - Optimize global performances: hosting, caching, CDN, bots blocking

- Managed and trained 4 technicians, ensuring they had the knowledge and resources to deliver efficient and accurate support - Partnered with sales team on opportunities for product placement at site to maximize project profitability. Assisted the Sales Director, on a large refinery site in Marseille to put together a cost effective bid using my deep knowledge of site preparation and configuration which resulted in a signed contract - Ensured reliability and performance of products sold, maintaining a strict focus on quality for client satisfaction. Optimal performance comes down to making sure the customer has the right installation and equipment to fit both their needs and the site configuration. By drafting installation set up and explaining the site set up to customers, I was able to help them understand why this was the best solution - Developed and met budget goals, sales quotas, and quality targets. For each site I managed there was no return of equipment, or quality issues. Spending more time on the first installation saved money for the company by avoiding last minute problems - Created new onboarding / departure procedures, and improved time tracker to improve technicians’ satisfaction. Resulted in more technicians staying with the company and helped increase inside knowledge

- Planned and procured merchandise for professional customers in security and fire systems - Managed and trained 1 security and fire technician - Established and met sales quotas for the region: doubled sales and outperformed budgeted gross margin plan - Provided technical and commercial advice for clients, building trust and securing repeat business through product expertise and personalized service. One of my favorite challenges is to turn angry customers into happy and repeat customers, this happened twice: both customers came back more than 3 times each - Delivered technical support and conducted customer surveys to obtain feedback and improve products. Addressed at least 2 to 3 issues per day. Assisted technicians in resolving issues including: simple alarm tripping, down to network setting difficulties and video surveillance settings and adjustments

- Controled manufacturing conformity of electrical, electronic, tooling and lighting products: determine the most appropriate measurement and control methods for a given product to test it; install test facilities (crash test, wear tests ...) and execute tests; read, measure, confront test results with control data; report test results and protocol - Managed deviations and non-conformities: insure quality asurance test driven approach, perform maintenance, perform new test pilot processes in case none suit the newly tested product

- Managed reception, diagnosis, repair, and compliance testing for alarm systems. Resulted in a reduction of unit returns (-10%) and increased customer satisfaction, especially on time to solve issues. Enhanced the diagnosis process which resulted in turnaround to satisfied customers - Monitored functioning of systems post-sales, identifying and reporting root causes of failures to improve manufacturing and programming processes - Prepared sales quotes and estimated costs for customers based on technical specifications, legal standards, and regulations; provided follow-up support throughout the process

Nice Area, France and then Marseille Area, France - Installed security systems, alarms and video surveillance (Aritech, Septam, Synchronic and Guardall) : wiring, programming, remote monitoring connection, functional tests - Maintained installed systems: maintenance, troubleshooting, repair - Customer relationship management: technical documentation writing, transmission and explanation, training to use the alarm system

- Optimized store profit: set and make sure sales target are achieved, cost reduction, administrative management - Managed Store Sales: inventory management, merchandising, customer advice - Proactive thinking: benchmark competition, organize special promotions, develop customer loyalty - Team management

- Sales engineer: support and technical advice in hardware purchase, provide software and IT services - Computer Technician: Computer installation, maintenance, software installation, performance improvment for installed and old machines - Proactive technical and sales thinking: benchmark competition (products and services), new technology development - Customer relationship management: develop and share technical knowledge, provide quality advices, build confidence, satisfaction and improve loyalty