Rodolfo C.

Sr Process Consultant (Hyundai) @ MSX International

About

Experienced automotive professional with over 15 years of expertise in after-sales operations, engineering, and technical support for leading national and international automakers. Strong background in team management, quality assurance, customer satisfaction, warranty operations, and continuous improvement, ensuring operational excellence and brand reputation. Recognized for a collaborative leadership style, strategic thinking, and problem-solving capabilities in complex technical and customer cases. Fluent in English and with international experience, skilled in Lean Manufacturing, PDCA, and process optimization methodologies to enhance performance and reduce operational costs. Highlights: Automotive After-Sales | Service Operations | Technical Support | Engineering | Warranty Management | Customer Satisfaction | Litigation Management | Lean Manufacturing | Continuous Improvement | Technical Leadership | Performance Indicators | Operational Excellence | Customer Experience

Country

Brazil

City

Porto Alegre

Industry

Automotive

Skill

Liderança, Liderança de equipe multifuncional, Gestão, Lider, Gestão operacional, gestao, Gestão Lean, Pensamento Lean, Melhoria de processos Lean, Ferramentas lean, Operações Lean, Transformação Lean, lean, Lean six, Lean Six Sigma, Projetos para Seis Sigma (DFSS), Seis Sigma, Segurança industrial, Normas de segurança da informação, Controle de qualidade

Experience

Sr Process Consultant (Hyundai)

MSX International

2025-5 - Present · 1 yr 5 mos

Rio Grande do Sul, Brasil

Provide consulting on after-sales, marketing, and sales process compliance across Hyundai dealerships. Develop and monitor action plans to ensure alignment with factory standards and policies. Participate in strategic meetings between dealerships and OEM teams to align business goals. Analyze operational KPIs and performance indicators, recommending continuous improvement actions. Deliver technical and operational support to dealerships, ensuring consistent customer service excellence.

Customer Service Manager

General Motors

2015-10 - Present · 11 yrs

São Paulo e Região, Brasil

Led technical assistance operations for dealership networks, ensuring quality and process compliance. Oversaw warranty approvals, technical support for engineering, and operational KPI reporting. Managed complex technical cases and commercial/legal disputes, maintaining brand reputation and customer loyalty. Trained and coached technical teams, promoting continuous improvement and service excellence. Acted as a liaison between customers, factory, and dealerships, driving problem resolution efficiency.

Service Manager

*Classified*

2013-8 - 2015-10 · 2 yrs 3 mos

Managed after-sales operations and provided technical support to clients and dealerships. Supervised and trained technical teams, ensuring alignment with service standards. Planned and implemented process improvement and operational efficiency projects. Oversaw vendor management and maintenance of workshop tools and equipment. Ensured customer satisfaction and service quality throughout all touchpoints.

After sales Manager

Vianorte

2012-4 - 2013-6 · 1 yr 3 mos

Sinop, Mato Grosso, Brasil

Directed full after-sales operations, including workshops, parts, and customer service. Led and trained technical staff, focusing on quality improvement and operational efficiency. Implemented customer retention campaigns and process enhancements. Monitored performance indicators and established corrective and preventive actions.

After sales manager

BARIGUI VEÍCULOS LTDA.

2011-3 - 2011-10 · 8 mos

Itajai, SC

Supervised after-sales operations and managed workshop and technical teams. Developed and implemented operational process improvements. Managed performance KPIs and promotional campaigns to increase service profitability.

Technical Director

Lusolanda, S.A.R.L.

2009-8 - 2011-2 · 1 yr 7 mos

Angola

Responsible for after-sales department operations, including staff, facilities, and processes. Managed technical and commercial activities, maintaining direct contact with clients and manufacturers. Developed and implemented continuous improvement projects and staff technical training programs.

Commercial Consultant

Instituto Gaucho de Estudos Automotivos - IGEA

2008-8 - 2009-8 · 1 yr 1 mo

Porto Alegre, Rio Grande do Sul, Brasil

Supported automotive innovation and integration projects across regional supply chains. Participated in technical committees and business negotiations, promoting industry collaboration. Provided technical-commercial consulting and process improvement initiatives for member companies.

Technical Consultant

Sbardecar

2006-2 - 2008-5 · 2 yrs 4 mos

Canoas, Rio Grande do Sul, Brasil

Delivered technical support and diagnostics for complex after-sales cases. Served as intermediary between OEMs, dealerships, and clients, ensuring efficient problem resolution.

Manager

Mecânica Checkpoint Ltda

2002-12 - 2006-1 · 3 yrs 2 mos

Managed technical teams and customer service operations, ensuring service quality and satisfaction. Planned and executed process improvements and preventive maintenance initiatives. Controlled supplier relations and operational costs, driving efficiency and profitability.