Rodney Taylor

Manager Procurement Operations @ RACV

About

As an inspiring and experienced commercially minded Leader, I have a strong track record of delivering commercial operations, new technical capabilities, uplifting processes, and building high performing teams. I have demonstrated strong leadership abilities and cultivated collaborative alliances with stakeholders within complex organisations. I thrive on bringing people together to think differently to solve issues and to deliver new ways of working that enhance the overall customer experience. I've been fortunate enough to have been at the forefront of disruptive change programs and contributed to the re-design and automation of processes and systems across the value chain, to reduce costs and improve the customer experience. Reach out to me directly as I would love to have a chat and connect with you.

Country

Australia

City

Melbourne

Industry

Insurance

Skill

Leadership, Procurement Operations , Operations Management, Supplier Relationship Management, Business Process Improvement, Procure-to-Pay, Procurement, Contract Management, Commercial Management, Stakeholder Management, Vendor Management, Program Management, Project Management, Communication, People Management, Team Leadership, Data Analysis, Business Operations, Presentations, Budgeting

Experience

Manager Procurement Operations

RACV

2024-9 - Present · 2 yrs 1 mo

485 Bourke St Melbourne

Executive Manager Procurement Operations

nbn® Australia

2019-2 - 2024-2 · 5 yrs 1 mo

727 Collins St Melbourne

Led Commercial Contract Specialists within the Software Engineering division, providing services in the areas of supplier and contract management, finance, and procurement of professional services and software (~$500M p.a.).

General Manager Process Improvement and Change Management

Telstra

2017-3 - 2018-10 · 1 yr 8 mos

242 Exhibition St Melbourne

Directed a team of Specialists to enhance processes, leading to an increase in efficiency and benefiting 500 Finance employees by introducing innovative working practices.

Program Manager Digital Transformation

Telstra

2015-11 - 2017-3 · 1 yr 5 mos

150 Lonsdale St Melbourne

Led a team of Analysts in the Make Payment stream of Telstra's $500M business transformation program, delivering new systems capabilities.

General Manager Service Delivery

Telstra

2014-8 - 2015-11 · 1 yr 4 mos

300 La Trobe St Melbourne

Responsible for developing and leading people across multiple operational teams to ensure Customers' bills were accurate, produced on time and reliably delivered (~100M p.a.). Provided enterprise leadership across Telstra delivering significant process improvements in the customer billing experience whilst ensuring operational targets and costs were met.

General Manager Customer Operations

Telstra

2013-4 - 2014-8 · 1 yr 5 mos

300 La Trobe St Melbourne

Led a team of consultants accountable for remediating commercial disputes and enquiries (100K p.a.) for Telstra’s Enterprise and Government customers.

General Manager Contract and Billing Operations

Telstra Wholesale

2008-7 - 2013-4 · 4 yrs 10 mos

300 La Trobe St Melbourne

Led Commercial Analysts who executed Contracts by designing product billing solutions and operated the procure to pay ($1.5B p.a.) function for Telstra Wholesale.

Senior Business Analyst

Telstra Wholesale

2004-4 - 2008-7 · 4 yrs 4 mos

300 La Trobe St Melbourne

Led the definition of business requirements for a new billing system and designed new products and processes.

Management Consultant

Whitehorse Strategic Group Pty Ltd

2002-3 - 2004-4 · 2 yrs 2 mos

45 William St Melbourne

Business development, implementation of process improvements, procurement, and market research projects for Local and State Government clients.

Senior Business Analyst

Telstra

1999-9 - 2002-3 · 2 yrs 7 mos

484 St Kilda Rd Melbourne

Contributed to the functional design of billing solutions for major IT initiatives including GST introduction, Y2K, and the first Telstra Wholesale product offers to market.