roddie rabalais

Infrastructure management and engineering. Oversight of physical and virtual efforts in support of R&D, internal back office and customer facing production systems.

Pioneered and proved the scientific validity of online market survey collection Managed technical aspects of the merge between the American Airlines Miles program and AOL Rewards Created and deployed pre-cache video and image streaming technology for AOL’s proprietary browser applications Built ASP hosting operations from ground zero in a cooperative effort between Digital Marketing Services in Dallas and America Online in Reston and Dulles, Virginia Part of the AOL loyalty team that was responsible for retaining AOL’s 28 million members at the time I was involved. We were successful at the time Self-taught AOL custom scripting languages for use with online research and loyalty programs as well as AOL’s custom modal windows and other proprietary technologies Designed, coded, and implemented a custom browser sniffing technology in 2001 for AOL that was in use through 2004 using AOL modal windows, standard framing, and javascript Created custom code for fullscreen, keyboard disabling video feeds used in AOL’s online surveying

Coded MS Visual Basic scripts to perform detailed backend analysis of data Coded SAS, SPSS, SQL and JCL scripts to automate the generation of customer data analysis reports Provided macro scripting for data table formatting and report generation Reduced turnaround time on backend reporting for MCI by 30% through script automation

Lead and direct service management for US based Enterprise customers residing in Verizon datacenters.

Senior Manager IBM Cloud Managed Application Services (CMAS)